How do I check my license key for Flare?

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How do I check my license key for Flare?

Postby merlinhu on Tue Aug 04, 2009 1:10 am

Our IS department just received a letter from Flare asking us to renew one license, but since we have already bought several licenses and I'm not sure if mine is the one that should be renewed, so I was wondering where can I find the license key that I'm using on my machine?
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Re: How do I check my license key for Flare?

Postby Dave Lee on Tue Aug 04, 2009 2:13 am

I'm not aware of a way to find out the key in Flare. If you have a maintenance plan, you should be able to check who the licence belongs to using the maintenance key. This key is usually (but not always!) included in emails for orders, renewals, or upgrade licence keys.

We have the same trouble, I work in a large company and the purchasing department get the emails with licence keys and renewal notices, but it's actually quite tricky to then work out who they're supposed to be for. It'd make life a lot easier if they also included the email address of the person who registered the product that the key/renewal is linked to.
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Re: How do I check my license key for Flare?

Postby wclass on Tue Aug 04, 2009 3:08 am

merlinhu wrote:... where can I find the license key that I'm using on my machine?

Look in:
Help menu > Register Product ... > Register over the Phone
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Re: How do I check my license key for Flare?

Postby Dave Lee on Tue Aug 04, 2009 4:05 am

wclass wrote:
merlinhu wrote:... where can I find the license key that I'm using on my machine?

Look in:
Help menu > Register Product ... > Register over the Phone


The Register Product menu isn't available once you've already registered, including if you've done it by phone.
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Re: How do I check my license key for Flare?

Postby mattbnh on Fri Sep 04, 2009 6:17 am

Something I just found that may help others...

The email that I received when I registered online listed the customer key I registered with at the very bottom of the email.

So if you saved that email (ie, you are an email pack-rat like me), you can determine which key you used to register a given copy.

If you registered by phone, um...
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Re: How do I check my license key for Flare?

Postby kristil on Thu Apr 21, 2011 12:19 pm

I discovered that you can find this in the registry.

Start menu>Run. Enter "Regedit" and the Registry Editor is displayed.
On the menu tree, select HKEY__CURRENT_USER > Software > MadCap Software > Flare > License.

Now I'm looking for a way to match up the license keys to the correct maintenance keys.

Kristi
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Re: How do I check my license key for Flare?

Postby Andrew on Fri Apr 22, 2011 4:56 am

kristil wrote:I discovered that you can find this in the registry.

Start menu>Run. Enter "Regedit" and the Registry Editor is displayed.
On the menu tree, select HKEY__CURRENT_USER > Software > MadCap Software > Flare > License.

Now I'm looking for a way to match up the license keys to the correct maintenance keys.

Kristi

I don't think there's any correlation between them. At least, not that I'm aware of.
Flare v6.1 | Capture 4.0.0
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Re: How do I check my license key for Flare?

Postby Dave Lee on Tue Apr 26, 2011 3:50 am

Andrew wrote:
kristil wrote:I discovered that you can find this in the registry.

Start menu>Run. Enter "Regedit" and the Registry Editor is displayed.
On the menu tree, select HKEY__CURRENT_USER > Software > MadCap Software > Flare > License.

Now I'm looking for a way to match up the license keys to the correct maintenance keys.

Kristi

I don't think there's any correlation between them. At least, not that I'm aware of.


Yep, I don't think there's any link - you don't enter the maintenance key anywhere, even if using phone registration codes.

In my experience, I find it an absolute pain to match up licence keys and maintenance numbers. When MadCap email the licence keys, they don't include the maintenance numbers they relate to, only an order number. And they send the email to the person who purchased the licence, not the person who registers and uses it. In a large company like mine, that means one person in purchasing might get sent 20 upgrade keys, with no clear indication of who they belong to.
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Re: How do I check my license key for Flare?

Postby kristil on Tue Apr 26, 2011 6:54 am

Yes, I've spent a silly number of hours lining things up. I guess it would be smart to have been tracking in a spreadsheet from the beginning. But I haven't been at this particular place "from the beginning." ;)
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Re: How do I check my license key for Flare?

Postby chrispitude on Fri Mar 31, 2017 9:53 am

Thank you! This was surprisingly difficult, I'm surprised it wasn't in the About dialog.

The registry method worked. :)
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Re: How do I check my license key for Flare?

Postby bobmoon on Wed Oct 18, 2017 8:57 am

For what it's worth, an email to CustomerService@MadCapSoftware.com worked for me. Support sent me back a list of the license keys and the email addresses used to activate them.

I supplied the purchase order number for easy reference, since the groups in our company purchase licenses separately. I expect they could help with just your email address or a maintenance key.

Bob
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