Moving Flare to new user

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Moving Flare to new user

Postby AlanKearns on Fri Nov 17, 2017 8:05 am

I've got a user running Flare 11, and want to take it off them, and use their maintenance contract to give someone else the latest version of Flare instead. I'm conscious that a) Madcap have them on record as the user of this copy and b) the activation keys are different. We are entitled to the latest via maintenance contract, we've just not updated due to some users having old browsers.

Is the process:

1. Deactivate Flare 11 on the existing user's PC.
2. Download the latest version and install it on the new user's PC.
3. Use the new activation key and the new user's name / email when activating this PC.

Will that be enough to get Madcap's records straight, or do I have to make actual contact with them?

Propeller Head
Posts: 60
Joined: Thu Sep 11, 2014 2:06 am

Re: Moving Flare to new user

Postby wclass on Fri Nov 17, 2017 2:48 pm

That might be enough, but whenever we have changed staff,we have always sent email to support and they have ensured the registration is updated.
Being in the Australian timezone, contacting support in the US is never a great option but Madcap work well via email for us.
Margaret Hassall - Melbourne
Propellus Maximus
Posts: 1202
Joined: Mon Feb 27, 2006 5:56 am
Location: Melbourne, Australia

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