My coworker had to install Flare 2017r3 on a new laptop (Windows 10) after a huge Windows update. SentinelOne said the Flare installer was malware. Has anyone experienced this? We filed a bug with MadCap as well as a helpdesk ticket with our IT department.
Note: Issue was seen with the download file from MadCap (6547), but my coworker was able to transfer a previously downloaded version (6494) and that did get installed.
Thanks!
Flare installer seen as malware
-
- Propellus Maximus
- Posts: 574
- Joined: Tue Oct 03, 2006 7:56 am
- Location: Seattle, WA
- Contact:
Flare installer seen as malware
Pamela Denchfield
http://www.pameladenchfield.com
http://www.pameladenchfield.com
-
- Senior Propellus Maximus
- Posts: 4293
- Joined: Thu Feb 02, 2006 9:29 am
- Location: The Electric City
Re: Flare installer seen as malware
It happened before that an overeager virus scanner flagged the MadCap install. It is not unique to MadCap or the antivirus you are using. All AV applications are a bit wonky, some more than others. You can submit the executable to the AV vendor for analysis and whitelisting. They are the ones who need to fix things, MadCap can merely do the same and provide some more technical insight if asked.
New Book: Creating user-friendly Online Help
Paperback http://www.amazon.com/dp/1449952038/ or https://www.createspace.com/3416509
eBook http://www.amazon.com/dp/B005XB9E3U
Paperback http://www.amazon.com/dp/1449952038/ or https://www.createspace.com/3416509
eBook http://www.amazon.com/dp/B005XB9E3U