Installation and Licensing issues – MadCap Contact info

This forum is for all Flare issues related to getting started and installing the application.

Installation and Licensing issues – MadCap Contact info

Postby rob hollinger on Tue Apr 07, 2015 8:14 am

If you're having problems installing any MadCap Software products, please open a case with the Technical Support Department using the following link: ... px?p=flare

If you're having licensing or activation issues, please contact Customer Service at:

For License and Activation issues, be sure to include your license key to avoid any delays.
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Re: Installation and Licensing issues – MadCap Contact inf

Postby Raghunadh on Tue Nov 19, 2019 6:58 am


I am having an key activation issue in my machine. It has repeated consecutively for two days. We submitted the ticket to Support centre. But there is no resolve in this issue. I activated the madcap flare with the key given by MADCAP flare. But everytime i open the software. The flare program is showing to activate the machine again and its not happening also.

Please check this error.
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Re: Installation and Licensing issues – MadCap Contact inf

Postby SteveS on Tue Nov 19, 2019 1:25 pm

This is a peer to peer forum, and although MadCap folk do drop in from time to time (such as the original post) we cannot help with activation errors.

If you contact MadCap support I am sure they will be able to help. :D
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