Sending instant messages: how?

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Sending instant messages: how?

Postby Roza_MgX on Mon Nov 18, 2013 7:18 am

Hi!

Me and my colleague are new to Flare. We're currently testing a trial version of the program, getting to know its workspace and features.

We've both enabled the instant messaging option, but we do not see each other's user names appearing under Users.
I thought we'd be able to see other users automatically, because we've added the project to source control (using Subversion). I can see that my colleague made changes to a file in the History view, so that aspect seems to be working fine.

Do we need to configure/add something else in order to be able to send each other instant messages?
Also, when we click "Show check-outs by other users" in the Pending check-ins window, nothing appears even though both of us have topics checked out.

(fyi: we're working with Flare V9, Windows 8 and Subversion 1.7.smthng)

Anyone have an idea on how to make these things work for us?

Thanks a lot!
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Re: Sending instant messages: how?

Postby Rene Severens on Mon Nov 18, 2013 7:43 am

Hi,

see topic in helpfile

Enabling and Disabling Instant Messaging

Greetings,
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Re: Sending instant messages: how?

Postby Roza_MgX on Mon Nov 18, 2013 8:08 am

Hi!

Thanks for your reply!

I didn't really find anything in that topic. We already have instant messaging enabled in Flare. Is there some other configuration that needs to be done by an administrator on the Exchange Server? (cfr. the part about disabling instant messaging)
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Re: Sending instant messages: how?

Postby SteveS on Mon Nov 18, 2013 2:58 pm

I'd be looking at your local firewall settings. Windows can stop this sort of application from running...
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Re: Sending instant messages: how?

Postby Roza_MgX on Tue Nov 19, 2013 4:21 am

Hey SteveS,

Thanks for your reply! We'll look into our firewall settings.

Do you think the firewall is also what's stopping us from seeing each other's check-outs in the Pending check-ins window? The user name does not seem to be filled in there. I can see my own check-outs but under User, my user name is not listed...
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Re: Sending instant messages: how?

Postby Psider on Wed Nov 27, 2013 7:50 pm

We have a similar problem - some of us can see each other in IM and some of us can't. Madcap support just directed us to the help topic About Instant Messaging that just says "it works on a network". However, this obviously isn't the case given we are on the same network and sit near each other). My current thinking is that it is affected by sub-domains, and if you aren't on the same sub-domain, then it won't work. I asked for more technical detail but I have not received a response. (And haven't had time to follow it up - we just holler over the partition...)
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Re: Sending instant messages: how?

Postby ToddPh on Tue Apr 01, 2014 10:40 am

Does anyone know if the Flare instant messaging is broadcast-based?

I don't know for sure, and could easily be wrong on this, but my guess is that the instant messaging feature is broadcast-based. If this is the case, most networks will limit or even block broadcast traffic, in which case, it would work if you were on the same network segment but fail if it goes farther than that. Also, you would have cases where it might work if all of the computers are on a hard-wired connection and fail when going between wired and wireless segments.

You may need to look into a server-based instant messenger client to gain the functionality if your network prevents broadcast.
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Re: Sending instant messages: how?

Postby RamonS on Tue Apr 01, 2014 11:12 am

From what I recall, it is broadcast based and for that reason it can be turned off in Flare. It really is only useful when you have no other means of messaging. If you work in a Microsoft shop you should have Lync running already.
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Re: Sending instant messages: how?

Postby mwmartz on Tue May 15, 2018 10:10 am

We've recently installed Flare 2018 and would like to use the instant message function. Thus far, we are a two-person department. Both of us have enabled IM in our local instances of Flare, but we cannot see each other as users to be able to send messages. Do we need to have IT do something with our Exchange server to enable this capability? The only thing I see in Flare's help is how to disable IM on Exchange (https://help.madcapsoftware.com/flare20 ... %20message).

By reverse deduction, it would seem that our IT person should be able to use the following process to enable the IM capability:

    On your Exchange server, open the Active Directory.

    Select the user or group for whom you want to limit instant messaging and open the properties.

    Select the Exchange Advanced tab.

    Click Custom Attributes.

    Select an attribute and click Edit.

    In the attribute field, enter either of the following.
    MadCap: Flare: im=on

    This command enables instant messaging for Flare only. To enable instant messaging for other applications, change "Flare" to another application name.

    MadCap: *: im=on

    This command enables instant messaging in all MadCap products.

    Click OK to exit out of all dialogs.

Can anyone confirm this or clarify? We're using GitLab as our source control. Does that have anything to do with making this work?
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Re: Sending instant messages: how?

Postby ChoccieMuffin on Thu May 17, 2018 2:33 am

If you've only just purchased it and are still setting up, I suggest you contact your Madcap sales rep who might be able to help you, if you don't hear from the forums before then. Welcome to Flare, by the way.
Started as a newbie with Flare 6.1, now using Flare 2019r1.
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Request features at https://www.madcapsoftware.com/feedback ... quest.aspx
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Re: Sending instant messages: how?

Postby mwmartz on Thu May 17, 2018 7:35 am

ChoccieMuffin wrote:If you've only just purchased it and are still setting up, I suggest you contact your Madcap sales rep who might be able to help you, if you don't hear from the forums before then. Welcome to Flare, by the way.


Actually, we've been using Flare for years, but unfortunately, we have no maintenance plan to allow us to contact support. We just installed Flare 2018.
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Re: Sending instant messages: how?

Postby Madcap Guru on Sun Jul 15, 2018 12:55 pm

i am sure support will try to help you out if they can
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