Need to update v12....cant install patch - un-install either

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Wanderlust
Jr. Propeller Head
Posts: 8
Joined: Wed Feb 10, 2016 12:17 pm

Need to update v12....cant install patch - un-install either

Post by Wanderlust »

If anyone has ideas on this, let me know. We are on v12.5939.19336. (released April 2016). We are not interested in trying v2017 due to so many crashes with v12, which is at least semi-stable.

I am trying (once again) to install the patch - SetupMadCapFlare12.0.5991.25330 - but every time it starts to install, it hesitates then throws an error. I have searched, but found no solutions.
Error 1316 - The specified account already exists
v12-03.JPG
V12-04.JPG

I thought, ok...lets un-install, then re-install. However, when I try to un-install the software, I get this same (completely useless) error message.
Error 1316 - The specified file already exists
V12.JPG
Anyone have a suggestion?

Running Win7 64-bit. And frustrated.
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Nita Beck
Senior Propellus Maximus
Posts: 3667
Joined: Thu Feb 02, 2006 9:57 am
Location: Pittsford, NY

Re: Need to update v12....cant install patch - un-install ei

Post by Nita Beck »

When you have installations issue, you should call MadCap. There's a queue specifically for folks having trouble installing.
Nita
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RETIRED, but still fond of all the Flare friends I've made. See you around now and then!
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