Frame images - multiple in a frame - come in gray

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Frame images - multiple in a frame - come in gray

Postby Will Gaffga on Wed Apr 16, 2008 3:30 pm

Hi ... When I am importing FM files, any and all image frames that have >1 image within the frame get imported as a single image = good. What is bad is that all of the contents are simply gray, the content is not rendered. See below.
5_11.jpg


First: I need these to not be gray.
Second: I want them to be PNGs, not JPEGs if at all possible.
Third: Even though I specified to preserve the image size, some get resized (see below) ... this needs to not happen.
5_112.jpg


So, how do I fix this?

Thanks.
Will
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Re: Frame images - multiple in a frame - come in gray

Postby Will Gaffga on Wed Apr 16, 2008 10:11 pm

After searching the KB I see a note http://kb.madcapsoftware.com/Content/Flare/Importing/IMP1008-F%20Imported%20FrameMaker%20Images%20Call%20out.htm that says:
Full Description:
If your system does not have the font set that is used in the FrameMaker document you are trying to import, then images with call outs appear as gray boxes. This is a limitation of Adobe Distiller, as it will not create the images if the fonts are missing from the system.
Solution:
* Update Frame document to contain fonts on the system or install missing fonts, then re-import
* Move the folder that contains the original Frame document to a directory level higher or lower in the system, then re-import

Alright ... no, not really "alright". This is a problem.
1 - There are no missing fonts. I even went through the docs again to confirm this
2 - Moving files would be disastrous! Using FrameMaker in the real world means you are using referenced files. Referenced files can come from many sources. The sources are many, in our case the images could come from a minimum of four directories: <lang>\<doc>\<images>, <lang>\<interface>\<images>, <common art>\<doc>\<images>, <common art>\<doc>\<images>. That doesn't even take into account a reference to an image originating in another document. Moving a folder is totally out of the question. Perhaps they mean move the entire master directory for the docs? That is bad too as source control would then be messed up.

This is a bug, pure and simple. Distiller does not choke on the images, Flare chokes on the images.
Will Gaffga
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Re: Frame images - multiple in a frame - come in gray

Postby SteveS on Thu Apr 17, 2008 3:18 am

Not a fix, but lodge a bug report here.
Image
Steve
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