2018 Sidenav skin refresh issue

[jaclark]

I've encountered an intermittent page refresh issue in the new sidenav skin.

The error reported in the browser console (Chrome, Version 68.0.3440.106 (Official Build) (64-bit)) is ...

require.min.js:13 Uncaught Error: Mismatched anonymous define() module: function(){return Z}
http://requirejs.org/docs/errors.html#mismatch
at C (require.min.js:13)
at L (require.min.js:41)
at Object.g [as require] (require.min.js:104)
at requirejs (require.min.js:126)
at MadCap.WebHelp.HelpSystem.LoadBreakpoints (MadCapAll.js:57)
at MadCap.WebHelp.HelpSystem.<anonymous> (MadCapAll.js:57)
at XMLHttpRequest.OnreadystatechangeRemote (MadCapAll.js:29)

When the error is reported the sidenav menu items don't display.

NavNotOK.png

I have to refresh to page (often more than once) to restore them.

NavOK.png

I can't reproduce this behaviour when I access the local build of the help but I get the error (intermittently) accessing the same help build hosted on our doc server.

Any clues?

Thanks

Jill

[jaclark]

... and the solution was...

Remove the following script link in the topic masterpage
<script type="text/javsacript" src="https://ajax.googleapis.com/ajax/libs/w ... bfont.js"/>

This script was included as a possible solution to icon font flicker but was generating some errors re. missing fonts in this library.
Once the script removed, the sidenav menu refresh problem could not be reproduced.

[amitkapoor]

I am facing similar issue with SideNav skin rendered in Electron but unable to reproduce it. It comes intermittently. Wonder what is causing it in my case. For now, I have removed an extra script from my Master Page. Let's see.

What else can cause this?

-Amit

[StormSurge]

I am also having an issue with a disappearing side nav using a Flare template Side Nav template. When the side nav disappears, search also quits working. I am getting the
require.min.js:13 Uncaught Error: Mismatched anonymous define() module, but removing the sole script I have in the master page did not fix the issue.

Any other ideas?

Thanks,

BTW - there are no issues when I view the html locally.