Can't Open Files in SharePoint Explorer

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Can't Open Files in SharePoint Explorer

Postby jstauffer on Tue Mar 29, 2016 3:23 pm

I am connected to our SharePoint server and can view my topic files in the SharePoint Explorer. I can check files in/out but the open command is grayed-out. I am not able to open any topic files using any of the methods in the Contributor 8 documentation. I am able to open the files from the SharePoint Explorer window using Flare 10.

Thanks!
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Re: Can't Open Files in SharePoint Explorer

Postby doc_guy on Tue Mar 29, 2016 3:45 pm

What version of Sharepoint? I don't believe Flare plays nicely with Office 365.
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Re: Can't Open Files in SharePoint Explorer

Postby jstauffer on Tue Mar 29, 2016 6:25 pm

SharePoint Server 2013. Thanks.
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Re: Can't Open Files in SharePoint Explorer

Postby jstauffer on Thu Mar 31, 2016 10:58 am

From MadCap Technical Support: I have submitted a bug report to the developers regarding the issue described. If a fix is released for this issue, we'll send you an e-mail mentioning this bug report number.

The current workaround would be to send the Contributor user a review package from Flare. The review package can be saved in a shared location for the Contributor user to access it.
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Re: Can't Open Files in SharePoint Explorer

Postby Kimota12 on Mon Jul 16, 2018 10:04 am

Was this ever fixed? I'm running into the same problem.
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