Flare can't send Contributor pkgs by email

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Flare can't send Contributor pkgs by email

Postby mattf on Thu Jan 15, 2015 8:58 am

I get an error when attempting to send a review package by email. The app then suggests I try saving the package and sending it outside of Flare, which is okay as a workaround but we'd rather use the workflow as it's intended. The error suggests that Flare/Contributor thinks that MS Outlook is not the default mail client. But it is. I've checked and it isn't a permissions issue. Has anyone else seen this?
email_error.jpg


I'll put this on the Flare board, too.
Thanks!
-Matt
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Re: Flare can't send Contributor pkgs by email

Postby mattf on Fri Jan 30, 2015 9:48 am

Problem here is that there's no support for 64-bit versions of Outlook in this Flare feature. I had 64-bit Office installed.
Solution: My IT department couldn't give me a compelling reason why we shouldn't retreat to the 32-bit version of Office (apparently you only need the 64-bit if you're a power Excel user), so we did that and it works now.
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Re: Flare can't send Contributor pkgs by email

Postby NicoleSchwarz on Thu May 12, 2016 2:20 am

I get the same error message but only after updating to Flare 12. If I open my project with Flare 11 I don't have any problems :?
I will be using both Flare versions until I find a solution, but this is really not an optimal solution.
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Re: Flare can't send Contributor pkgs by email

Postby ChoccieMuffin on Thu May 12, 2016 8:28 am

That looks like either a bug or feature request is needed. See my footer for links.
Started as a newbie with Flare 6.1, now using Flare 2018.
Report bugs at http://www.madcapsoftware.com/bugs/submit.aspx.
Request features at https://www.madcapsoftware.com/feedback ... quest.aspx
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Re: Flare can't send Contributor pkgs by email

Postby mattf on Thu May 12, 2016 8:43 am

But first make sure you didn't simultaneously upgrade to Flare 12 and a 64-bit version of Outlook. J
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Re: Flare can't send Contributor pkgs by email

Postby gsm1 on Wed Mar 22, 2017 3:25 pm

I took the advice offered and reported issue as a bug.

However, in researching the issue, I noticed that while my Outlook is 32-bit, my Windows system is 64-bit. Is it possible that the Windows setting is having an adverse impact on the process?
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Re: Flare can't send Contributor pkgs by email

Postby dogsma on Mon Feb 11, 2019 1:58 pm

Is there any better solution to this problem? I am using the work around, to just email the review package to a contributor user. The problem I am now experiencing is that I get no error message when I import, but the import package is not visible in the review packages window. When I re-import, I get a message that the package is already in the in-box. I am wondering if this is related to the 64-bit question.
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Re: Flare can't send Contributor pkgs by email

Postby LorenaB on Tue Feb 12, 2019 5:49 am

Hrmmm ... is this still an issue? Watching for an answer as that will be a blocker to implementation at my site.
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