Flare can't send Contributor pkgs by email

[mattf]

I get an error when attempting to send a review package by email. The app then suggests I try saving the package and sending it outside of Flare, which is okay as a workaround but we'd rather use the workflow as it's intended. The error suggests that Flare/Contributor thinks that MS Outlook is not the default mail client. But it is. I've checked and it isn't a permissions issue. Has anyone else seen this?

email_error.jpg

I'll put this on the Flare board, too.
Thanks!
-Matt

[mattf]

Problem here is that there's no support for 64-bit versions of Outlook in this Flare feature. I had 64-bit Office installed.
Solution: My IT department couldn't give me a compelling reason why we shouldn't retreat to the 32-bit version of Office (apparently you only need the 64-bit if you're a power Excel user), so we did that and it works now.

[NicoleSchwarz]

I get the same error message but only after updating to Flare 12. If I open my project with Flare 11 I don't have any problems
I will be using both Flare versions until I find a solution, but this is really not an optimal solution.

[ChoccieMuffin]

That looks like either a bug or feature request is needed. See my footer for links.

[mattf]

But first make sure you didn't simultaneously upgrade to Flare 12 and a 64-bit version of Outlook. J

[gsm1]

I took the advice offered and reported issue as a bug.

However, in researching the issue, I noticed that while my Outlook is 32-bit, my Windows system is 64-bit. Is it possible that the Windows setting is having an adverse impact on the process?

[dogsma]

Is there any better solution to this problem? I am using the work around, to just email the review package to a contributor user. The problem I am now experiencing is that I get no error message when I import, but the import package is not visible in the review packages window. When I re-import, I get a message that the package is already in the in-box. I am wondering if this is related to the 64-bit question.

[LorenaB]

Hrmmm ... is this still an issue? Watching for an answer as that will be a blocker to implementation at my site.

[mattf]

I just did a search and found my own issue from four years ago ha. Apparently my memory is about as robust as Madcap's desire to get this problem fixed. I had forgotten that I wrote the original post here. I have a case open with Support, but that is not the same as a Madcap bug number. I've sent them a screenshot of the error. I also confirmed for them that my Outlook, Flare and Contributor are all 64-bit now.