MadCap Software Forums

One of our authors noticed that every file in his project suddenly showed up as "Pending Add". We've seen this happen many times before and I fear the consequences of checking in the pending adds. I fear we could overwrite work.

When this happens, I generally tell folks to delete their working copy and reimport the project from SVN, because of my fear that we could hose something. Our authors are getting frustrated with this workaround.

Does anyone have any ideas about might cause a bunch of files that have been under source control for weeks or months would suddenly change state to "Pending Add"?

Is it safe to just check these in? I dislike this option because Flare's SVN integration is incredibly slow on large projects. Checking in one file in the affected book can take minutes. Hundreds of Pending Adds might take hours.

Yes, I've seen this, though less frequently in Flare 9 than I used to see it in Flare 8. (And I reported it, several times, to MadCap.)

Flare's source-control cache can get corrupted and it loses track of the real state of files (checked in, checked out, etc.). I think I've solved the "everything's an Add!" simply by closing Flare and then reopening the project. However, I think there is also a way to delete its cache so that it builds it anew, but, alas, I forget how. I'm really sorry that I can't recall, and I don't want you to inadvertently mess things up even more. Therefore, I suggest you contact MadCap for the correct method to rebuild the cache.

Thanks, Nita! I have been over-complicating this.

I also see this problem less in Flare 9. In our environment, the problem seems to be concentrated with writers who check files in and out less frequently.

I am obsessive about it, so I very rarely see the problem.

I just had this happen to me with Flare 2017 r3. The files won't commit at all. I have restarted Flare, restarted my computer, shut my computer down and went off and sulked for 20 minutes, and nothing works. I wouldn't mind so much if I hadn't recently made just a few little updates and now don't remember what all of them are. Just wasn't sure if anyone else has had this issue in the most recent release. It's certainly frustrating!

Hi, we had the same commit issue using flare Flare 2017 r3 and integration with GIT where the commits were being purged locally. If someone knows how to delete the source-control cache that would be very useful!

Did anyone ever get a reply on this? I'm currently running into continuous problems with using Subversion with Flare (version 12 in our case) - freezing, being unable to add empty folder, checkins not working but no error being shown - so if deleting a cache might work, would love details.

P.

I'm having a similar issue, but I'm using 2018 r2. There's another forum topic about all files in a project showing as pending add. Does anyone have a solution to this issue?