MadCap Software Forums

I'm trying to push a project to Git at Azure. But I get the following error:

LibGit2Sharp exception: this remote has never connected : could not authenticate

Does that just indicate my user/password combo is incorrect or something else?

P.

Hi,

I've just got exactly the same error, trying to push a new project to Git (using BitBucket). I know my user name and password are correct.

Did you find a solution?

Jane

Solved the problem - well, my version of it anyway. I had no problem logging directly into BitBucket and pushing changes where the Git repository had already been populated, it was the initial push of a new project to a new repository that was the problem.

As well as not being able to log into BitBucket via Flare, Cisco AnyConnect also wouldn't accept my user name and password, so our IT dept. started to investigate and eventually found the answer.

We use Active Directory and apparently there's a known issue whereby if your Windows password contains any of £, € or @ (those are the characters reported so far) certain tools won't work, including AnyConnect - and also, apparently, logging into BitBucket via Flare. I changed my Windows password and updated my BitBucket password to the new one, and was then able to successfully push my new project to the new Git repository.

So if anyone else has the same issue, it might be worth changing your Windows password.

I'll report this to Flare in case it crops up for anyone else.

Can I ask what special character worked for you? I tried the "!" and it didn't work either.

It was £ in my Windows password that caused the problem. I've reported the problem and solution to Madcap and they're using it for troubleshooting, so if you've found that ! breaks it as well please would you report that so they can add it to the list. I was talking to Marvin Mallari, mmallari@madcapsoftware.com

Folkie wrote:It was £ in my Windows password that caused the problem. I've reported the problem and solution to Madcap and they're using it for troubleshooting, so if you've found that ! breaks it as well please would you report that so they can add it to the list. I was talking to Marvin Mallari, mmallari@madcapsoftware.com

When reporting a bug, please don’t send email directly to a MadCap employee. Use the official report mechanism so that your bug report will be officially logged: https://www.madcapsoftware.com/feedback/bugs/. When reporting a bug, one has the opportunity to reference another logged bug by its number. So, Folkie, instead of offering an employee email, I suggest you post your bug number here. That way, any of the MadCap persons who handle bug reports can add to your bug’s list of offending characters.

Sorry Nita, I would if I could but I didn't make a bug report. Our IT dept. solved the problem themselves, I just reported the solution to Flare Support for their information, and Marvin was the person who replied. I don't have a bug number so have nothing to refer to, and I don't think my version of the issue was a Flare bug anyway, it's an Active Directory one.