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Madcap Connect for Zendesk issue in login

PostPosted: Thu Nov 07, 2019 1:00 am
by PoojaTiwari
Hi,

I am trying to use madcap connect for zendesk plugin. I have flare licence for 2019 but I am using connect plugin on trial mode to check the requirements.
I am facing below issues. Have any body aware about it or can share any solution?
1. I have download articles from zendesk as html files. Import all articles in my flare project. After importing all files re arrange the content. check screen 1
2. I have created new destination for zendesk publishing and try to login on zendesk. the popup screen display my help center home nothing happened after click on sign in. check screen 2.

Thanks in advance.

Re: Madcap Connect for Zendesk issue in login

PostPosted: Sun Nov 10, 2019 11:58 pm
by PoojaTiwari
this is fixed now. Its not plugin issue. This is happening due to firewall security settings.