Opportunities - Technical Writers, UK and Granada

[athomas]

FinancialForce.com - https://www.financialforce.com/careers/who-we-are/

Product Management / Harrogate (Nr Leeds), UK and Granada, Spain
FinancialForce.com is a leading software services provider that specialises in building and developing Cloud Applications on the Force.com platform, the world's leading ERP application platform from SalesForce.com. Our applications include Accounting (FFA), Billing, Professional Services Automation (PSA), Services Resource Planning (SRP), Human Capital Management and Supply Chain Management (SCM). We serve fast-growing organizations and dynamic enterprises, helping them to align Finance, Sales and Service in a way that enables profitable growth.

We are backed by two of the biggest and best players in the business, Advent/UNIT4 and Salesforce.com. This unique combination of strong financial backing combined with tremendous market potential, makes for a very unique and exciting place to work.

Within this role you will be providing user documentation for FinancialForce applications. Writers deliver online help, UI text, technical documentation and release notes for a wide range of products. They work closely with the Development team, product owners, customer support team and testers to ensure the accuracy and quality of deliverables.

Responsibilities

Using Agile development principles, produce online help for new and updated applications, to provide user assistance to customers
Provide technical documentation for the FinancialForce API and Force.com developers
Produce printable release notes, including installation and configuration guides, for regular software releases
Monitor and respond to issues logged by other teams against the documentation
Work with UX designers on the user interface, particularly the consistency of screen text and messages. Also contribute suggestions for improvements to the software design and usability
Contribute to the working methods and processes of the whole development team

Required Skills / Experience

A graduate, or have equivalent experience, in a technical discipline.
Excellent writing skills, including grammatical accuracy, fluent prose, and the ability to organise material clearly and explain technical concepts in a helpful way
A good communicator and an excellent team player
Problem solving skills, good organisation, multi-tasking and the ability to deliver projects on time
Minimum of two years technical communications experience

Desired Skills / Experience

Knowledge of an XML-based authoring system, HTML and CSS
Experience of Madcap Flare and Adobe Acrobat
Experience of Agile (Scrum) software development
Experience of API documentation

FinancialForce.com is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

[athomas]

Hello all, just to say we have another post opening in UK later this month (May 2016).