Location: Ottawa, Ontario, Canada
Position: Information Developer
We are looking for an Information Developer with a passion for clear communication, technology, and user experience. You will be a member of a writing team that is an integral part of an agile product development environment. You will work closely with developers, product managers, customers, and other communications experts.
Security software can be complex and difficult to describe. You will be asked not just to succinctly document our products in powerful and beautiful ways, but also to find innovative ways to shape the UX, training, web presence, and support.
Duties & Responsibilities:
- Deliver excellent documentation and UI content for a suite of related security products targeted at various audiences, including seasoned network security administrators and those new to security.
- While interacting with the products, identify UX gaps and suggest improvements.
- Manage documentation and web projects by carefully planning your work and coordinating with stakeholders and subject matter experts.
- Provide user-friendly, precise, and consistent user interface labels, message strings, and other wording.
- Influence product design by supporting user research activities.
- Support other writers through peer reviews.
Required:
- Excellent communication skills with impeccable written English (We only accept applications in English).
- Three or more years of experience in technical communications or a related field.
- Demonstrated experience producing great content within tight timeframes.
- Ability to work in a collaborative team environment.
- Ability to manage complex projects independently or with minimal supervision.
- Familiarity with Madcap Flare or similar CMS.
- Experience working with localization teams.
- Ability to adapt quickly and work successfully in an evolving and culturally diverse environment.
- BS/BA degree.
- Ability to create wireframes, functional prototypes, and other UX elements.
- Experience with responsive web design, HTML5, javascript, CSS3, etc.
- Excellent visualization skills. Ability to use graphic design tools to communicate complex topics visually.
- Strong understanding of networking and security concepts; ability to learn and articulate complex concepts.
To apply for this position, go to the Trend Micro careers portal:
http://www.trendmicro.com/us/about-us/c ... index.html
or send your resume to jean[underscore]francoeur[at]trendmicro.com
Thanks!
Jean Francoeur
Senior Tech Writer
Trend Micro Canada