Technical Writer - Midvale UT

This forum is for job posting and resume posting for any type of technical writing position using Madcap Software Products.
Post Reply
sarahwilliams
Jr. Propeller Head
Posts: 4
Joined: Thu Jul 30, 2009 9:27 am

Technical Writer - Midvale UT

Post by sarahwilliams »

Please see the posting at http://www.incontact.com/ in the career section.

Description
As an inContact technical writer, you will be learning and understanding the company products to create a variety of product documentation and online help for employees, customers, and partners.


Major Functions/Responsibility

Collaborate with software engineers, quality assurance, and product management to document and communicate features of products.
Research and document technical information.
Provide input on product requirements and usability.
Determine types of publications needed for each product.

Write, edit, index, maintain and revise a variety of online and printed technical documentation of current and future applications.
Prepare technical illustrations, diagrams, and charts.
Ensure accuracy, completeness, and clarity of technical documentation.
Validate software for accuracy and usability.
Prepare and organize the complete production of technical documentation.
Create training materials for products and services.
Research and evaluate new documentation tools and methods; document and improve documentation processes.
Maintain documentation standards and keep abreast of current information by associating with professional individuals or societies or by reviewing professional publications, newsletters, e-mail, and Web sites.

Required Education, Experience, and Specific Job Related Skills

Bachelors in IT, Communications or related field required
Masters degree or equivalent experience
Requires excellent oral and written communication skills in English including vocabulary, spelling, composition, and grammar.
Experience managing one's own time and balancing many different projects simultaneously
Requires ability to read and understanding technical information well enough to convey in original written communications to multiple audiences.
Requires ability to personally interact with technical resources and listen carefully, taking time to understand the points being made, and asking questions where appropriate.
Requires excellent skills with specialized computer software for drafting and producing documents and diagrams, preferably Photoshop.
Requires extensive knowledge of Microsoft Suite, specifically Word and PowerPoint
Experience with markup languages, such as XML, SGML, or HTML
2 or more years technical writing experience.
2 years software documentation experience.
Experience working in single-sourcing environment, preferably with MadCap Flare.
Experience with telecommunications, software development, networking, hosted applications, or other similar technical products.
Experience creating deliverables in print and online format
Experience creating SCORM deliverables, preferably in Captivate
Post Reply