AVI video will not start in DotNetHelp target

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AVI video will not start in DotNetHelp target

Postby henkjans on Tue Sep 19, 2017 3:48 am

hello forum,

I have a problem with using .avi movies in my DotNetHelp.
Using the insert Multimedia menu and selecting to insert an .avi file it will not start in the target.
Building the target doesn't generate an error.
The 'picture' which is the .avi is all black and says: "Error: unsupported video type or invalid path"
The .avi file however is part of the project.
What do I do wrong?

Regards, Henk Jan
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Thanks,
Henk Jan
The Netherlands
henkjans
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Re: AVI video will not start in DotNetHelp target

Postby Dave Lee on Tue Sep 19, 2017 4:29 am

Flare help wrote:5 If you generate DotNet Help, embedded HTML5 movies are not supported out of the box. That's because DotNet Help uses Internet Explorer 7, which does not support HTML5 movies. However, you can make it work by adding the default meta tag to your target: <meta http-equiv="X-UA-Compatible" content="IE=Edge" />. See Adding Custom Meta Tags.


That's from the help - see "Multimedia" section:
https://help.madcapsoftware.com/flare20 ... hlight=avi
Dave Lee
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Re: AVI video will not start in DotNetHelp target

Postby henkjans on Tue Sep 19, 2017 6:57 am

Thx. Dave,
I added the tag as you sugested, see attached
Now, when my Help starts next error popsup
Maybe I should mention that the Help runs on a Win7 machine using IE11
and the latest Flare
The tag in the target doesn't refer to IE11, is adding this version to the tag (eg. "IE=7,8,9,10, 11" ) enough?
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Thanks,
Henk Jan
The Netherlands
henkjans
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Posts: 52
Joined: Wed Feb 02, 2011 1:59 am

Re: AVI video will not start in DotNetHelp target

Postby Dave Lee on Tue Sep 19, 2017 8:06 am

Just include one meta tag, not both - try IE=edge first, then try IE=7,8,9,10.

MadCap's help is confusing - it says use edge if you want to use AVI multimedia in DotNetHelp, but then on the custom meta tags topic it says using edge might cause issues:
For DotNet Help targets, the default tag looks like this:
<meta http-equiv="X-UA-Compatible" content="IE=7,8,9,10" />
That's because IE=Edge can cause rendering issues on some systems.


If neither setting works, I'd suggest contacting MadCap support.
Dave Lee
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Posts: 5034
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Re: AVI video will not start in DotNetHelp target

Postby henkjans on Wed Sep 20, 2017 4:00 am

Ok Dave
thx.
I contact the MC suport
keep this forum informed.
Thanks,
Henk Jan
The Netherlands
henkjans
Propeller Head
 
Posts: 52
Joined: Wed Feb 02, 2011 1:59 am


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