Make sure the web address //ieframe.dll/dnserrordiagoff.htm#

This forum is for all Flare issues related to the Microsoft HTML Help target.
This target produces "CHM" files in the output.

Make sure the web address //ieframe.dll/dnserrordiagoff.htm#

Postby DebbieH on Thu Oct 27, 2016 9:45 am

I imported a project from Robohelp and can compile using HTML5 but when I compile using HTML Help, I cant open the compiled .chm file. I get this message:
This page can’t be displayed
Make sure the web address //ieframe.dll/dnserrordiagoff.htm# is correct.

Please any help would be appreciated. I have been googling the entire day and tried many many fixes but nothing worked. I am running Windows 10, but cant open the compiled file on a Windows 7 pc either.

I've tried just compiling with one topic but I still get the same error.
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Re: Make sure the web address //ieframe.dll/dnserrordiagoff.

Postby MoJoe on Wed Dec 28, 2016 9:16 am

I have the exact same problem. The .chm seems to build okay but when I view it all I see is "This page can't be displayed. Make sure the web address //ieframe.dll/dnserrordiagoff.htm# is correct."

Debbie, did you ever find a solution to this problem? Any help you can provide is greatly appreciated.
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Re: Make sure the web address //ieframe.dll/dnserrordiagoff.

Postby cdschroeder on Wed Dec 28, 2016 1:27 pm

Do you have a hash (#) in the CHM name? I had that problem once and removing the # fixed it. I think I was using Windows 7 at that point in time.
Casey

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Re: Make sure the web address //ieframe.dll/dnserrordiagoff.

Postby C_Baca on Thu Sep 06, 2018 1:25 pm

Experiencing the same problem. Has anyone found a root cause or fix?
My CHM file opens from links to help in a product wizard. Each wizard is supposed to open a different page in the CHM. The links do open the CHM but "Can't reach this page" opens in the main content frame of the HTML Help window.

Here's the full text of what HTML Help posts in the frame:
Can’t reach this page
Make sure the web address //ieframe.dll/dnserrordiagoff.htm# is correct
Search for this site on Bing
Refresh the page

If I can find a fix, I'll post a solution.
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Re: Make sure the web address //ieframe.dll/dnserrordiagoff.

Postby GeorgeBell on Sun Jan 13, 2019 1:26 pm

I am getting the same message after compiling and running the CHM.

Did you ever resolve your problem here?
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Re: Make sure the web address //ieframe.dll/dnserrordiagoff.

Postby GeorgeBell on Mon Jan 21, 2019 2:40 pm

Well what I discovered in our case, has shocked us to the core. In a single word, the root of our problem was, "Keywords".

By pure chance, and using an external to Flare tool, a colleague found that we had one Keyword which had just over 1,000 entries. And yet, the Project would compile without any errors or warnings.

So we backed up the project and deleted batches of 100 or so at a time of this one Keyword. (Which takes an age by the way) After a few Builds between deletions, we finally reached a point where the Subject error no longer occurred.

But hey - guess what? At the end of the build log, we began to see warnings that a number of Keywords had been truncated by ##. No indication of what the Keyword limit was.

I can only say that our experience of the Keyword model in flare is a disaster waiting to happen to someone with a seriously large project. We ended up having to spend over a week manually deleting, with long waits in between batches, while the Analyzer re-analyzed.

We've been using Flare almost since it's first release, and have been delighted with what we have achieved for both our Windows and Macintosh Help, but this part of the system clearly [has] Some Unknown Crazy Konundrum in the System.

George
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