This program cannot display the webpage

This forum is for all Flare issues related to the Microsoft HTML Help target.
This target produces "CHM" files in the output.

This program cannot display the webpage

Postby GailP on Mon Mar 19, 2012 2:46 pm

I am trying to publish a new HTML help file, and when I try to view the priamary after building, the IE window opens with the following error:

This program cannot display the webpage.

Any ideas? when I view the URL, the Startup Topic is not what I have set in my project. I have tried so many different things and nothing seems to change.

Help!
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Re: This program cannot display the webpage

Postby LTinker68 on Mon Mar 19, 2012 2:52 pm

Are you building HTML Help as in a .chm file, or are you building WebHelp output (in which case this post is in the wrong forum)?

If it is a .chm file, you can't run them from a network drive or a web server. That's a Microsoft security restriction.
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Re: This program cannot display the webpage

Postby GailP on Mon Mar 19, 2012 5:36 pm

It's a .chm and I have been able to veiw previous files that I have created. I can open the one I created in February and it is fine.
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Re: This program cannot display the webpage

Postby RamonS on Tue Mar 20, 2012 4:31 am

Is there anything more to the error message?
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Re: This program cannot display the webpage

Postby GailP on Tue Mar 20, 2012 4:57 am

Only that I might not be connected to the internet, etc.
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Re: This program cannot display the webpage

Postby RamonS on Tue Mar 20, 2012 8:36 am

Where on the system does the CHM reside? Copy it into your user folder and try again, does that make a difference?
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Re: This program cannot display the webpage

Postby GailP on Tue Mar 20, 2012 9:51 am

The original location has been my user folder. I have tried to generate it in other locations and it does not work either.
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Re: This program cannot display the webpage

Postby RamonS on Tue Mar 20, 2012 11:02 am

Does it work on a different PC? If that is a No as well, ask support to take a look at it.
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Re: This program cannot display the webpage

Postby Adphill on Wed Oct 24, 2012 9:02 am

Did you ever resolve this problem? If so, what is the solution?
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Re: This program cannot display the webpage

Postby togal on Tue Jan 28, 2014 10:56 am

wondering if you ever got this resolved. I have the same issue with HTML help. Resides locally on my pc. Using DoctoHelp modular format.
When I click on a link to a popup from a linked module, the popup appears but I cannot then access any other topic in the original submodule .chm . Have to close and reopen.
This has been going on for two years. cannot get resolution
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Re: This program cannot display the webpage

Postby Nita Beck on Tue Jan 28, 2014 4:56 pm

togal wrote:wondering if you ever got this resolved. I have the same issue with HTML help. Resides locally on my pc. Using DoctoHelp modular format. ...

I suggest that you post your question at the Doc2Help forums (http://our.doctohelp.com/doc-to-help-forums/), rather than here in the MadCap Flare forums.
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