Analytics in your .chm?

This forum is for all Flare issues related to the Microsoft HTML Help target.
This target produces "CHM" files in the output.

Analytics in your .chm?

Postby phriend_o_phlair on Wed Jul 31, 2013 12:05 pm

Hello, MadCappers. Has anyone here ever tracked help system use from inside a .chm file? Perhaps by using MadCap Feedback or even Google Analyatics? Is this possible? We package a .chm with our software and it is assumed that everyone using the software will have an Internet connection. I was scanning the MadCap documentation and Feedback is supposed to be able to track F1 calls. But... within a .chm? It is an html-based output. Thanks!
phriend_o_phlair
Propeller Head
 
Posts: 60
Joined: Tue Jun 11, 2013 6:05 am

Re: Analytics in your .chm?

Postby neilcav on Mon Aug 05, 2013 9:23 am

If you can't inside the analytics code within the CHM itself, could you put the Analytics event tracking code in blank, external HTML files and link off to it?
neilcav
Jr. Propeller Head
 
Posts: 2
Joined: Mon Aug 05, 2013 8:57 am

Re: Analytics in your .chm?

Postby phriend_o_phlair on Mon Aug 05, 2013 10:24 am

Hey neilcav ,thanks for chiming in! Good idea, but that's what I'm ultimately trying to find out: if anyone has successfully added any sort of analytics to their packaged .chms to see how their Microsoft HTML help systems are being used. Maybe you'll get some discussion going... :D
phriend_o_phlair
Propeller Head
 
Posts: 60
Joined: Tue Jun 11, 2013 6:05 am

Re: Analytics in your .chm?

Postby phriend_o_phlair on Tue Sep 03, 2013 12:50 pm

Well, I'm going to try one more time to see if anyone has input. (Anyone? :) ) I haven't found a whole lot out there regarding people tracking .chm usage. I reckon that would be one of the big "pros" of having a web-based help system; seems like it would be easier to watch users with an online help portal. Any way you slice it, you'd have to have Internet access to make the info-gathering happen. I'm going to shelf this idea for a little while. I sat in on a Pulse webinar, and although it looks pretty fantastic, I just don't see it as being a good option for our packaged-with-the-software help .chm. Maybe we'll move online before long. Please chime in if you have anything to add, I'd like to hear it. Thanks!
phriend_o_phlair
Propeller Head
 
Posts: 60
Joined: Tue Jun 11, 2013 6:05 am


Return to Microsoft CHM Help

Who is online

Users browsing this forum: No registered users and 4 guests