Corrupted characters in Index and TOC for Vietnamese

This forum is for all Flare issues related to the Microsoft HTML Help target.
This target produces "CHM" files in the output.
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noelmccourt
Jr. Propeller Head
Posts: 2
Joined: Mon Mar 06, 2017 3:29 am

Corrupted characters in Index and TOC for Vietnamese

Post by noelmccourt »

I am having issues with corrupted characters appearing in the TOC and Index for Vietnamese when I create a CHM from Flare. It works fine for Chinese and Russian and other languages etc. I have changed my regional settings to Vietnamese and many characters appear correct but a number appear as question marks. I have tried using HTML entities but these are not working either.

All characters appear fine in Flare. Is there any specific guidelines for Vietnamese and CHM files? Has anyone seen a Vietnamese CHM file before and if so could they share it with me or point me in that direction?

Thanks.
cdschroeder
Sr. Propeller Head
Posts: 189
Joined: Mon Feb 22, 2016 9:18 am
Location: Cincinnati, OH

Re: Corrupted characters in Index and TOC for Vietnamese

Post by cdschroeder »

What version of Windows are you using? I don't know if this is exactly the same issue, but I had a similar problem with Korean PDF and CHM output. The solution was to build the output on a pre-Windows 10 PC (I used 8.1). My IT dept was not terribly happy to give me a second computer, but MadCap couldn't give an ETA on the fix... :P
Casey

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noelmccourt
Jr. Propeller Head
Posts: 2
Joined: Mon Mar 06, 2017 3:29 am

Re: Corrupted characters in Index and TOC for Vietnamese

Post by noelmccourt »

Thanks for your reply. I'm using Windows 7.
cdschroeder
Sr. Propeller Head
Posts: 189
Joined: Mon Feb 22, 2016 9:18 am
Location: Cincinnati, OH

Re: Corrupted characters in Index and TOC for Vietnamese

Post by cdschroeder »

noelmccourt wrote:Thanks for your reply. I'm using Windows 7.
Well, then I guess that's not it. Have you tried contacting support? They might know a workaround.
Casey

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Uwe Schwenk
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Posts: 58
Joined: Tue Feb 23, 2016 12:30 pm

Re: Corrupted characters in Index and TOC for Vietnamese

Post by Uwe Schwenk »

I had similar issues with Asian languages and it was solved as follows:

1.Open the relevant MadCap Flare project.
2.Open the target file.
3.In the target file, uncheck the option Add DOCTYPE declaration to generated topics in the Advanced tab of the CHM target.
4.Save the project and re-compile.

HTH
Uwe Schwenk
L10N Coordinator
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