Any active Pulse users out here?

MadCap Pulse is the only documentation-centric social collaboration platform that enables technical authors to create a complete social layer around their documentation in order to connect, collaborate and share knowledge with authors, employees and customers.

Any active Pulse users out here?

Postby TR Lisa on Mon Jan 22, 2018 9:54 am

We just got Pulse integrated with Flare and I'm finding the documentation a little clunky and not so helpful, and it's very community-centric. We are just looking to Pulse for analytics right now--not the social community features.

Would be great to have a dialog going here as we work our way through it all. To start with I'm trying to figure out if report data is real time or how often it's refreshed. I'm searching our Prod help system and not seeing my search terms in the reports. Also trying to figure out if it's possible to integrate Pulse and Flare on a QA server so we can test in a safe environment and also use the social community features there only to gather internal content feedback.
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Re: Any active Pulse users out here?

Postby Kimota12 on Fri Apr 27, 2018 1:32 pm

Were you successful in your implementation? We were interested in purchasing in order to track our users' actions within the help system, but there doesn't seem to be much information from actual Pulse users. What I have read doesn't seem good but most of the comments are a few years old.
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Re: Any active Pulse users out here?

Postby DaveMags on Wed Jun 06, 2018 1:24 pm

I'd also be interested to hear how things are going. Like you, we too are looking at Pulse just for the data collection.
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Re: Any active Pulse users out here?

Postby TR Lisa on Thu Jun 14, 2018 9:18 am

DaveMags wrote:I'd also be interested to hear how things are going. Like you, we too are looking at Pulse just for the data collection.


Things aren't going so well. While I like the data Pulse can provide, the UI has some bugs and usability issues. Also, one of our targets stopped reporting feedback in February and MadCap has yet to resolve the issue for us. I'll post again when I have better news :)
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