Blank screen displayed when Webhelp opens

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Blank screen displayed when Webhelp opens

Postby TeSol on Thu Jun 23, 2022 2:02 am

Hi all,

I am currently using Flare v2019 r2.

Suddenly, my Webhelp output (which used to work perfectly on all browsers) is opening with a blank screen.
Issue is in Chrome and Edge browsers.
Chrome version is 102.0.5005.63 (64-bit)
Edge version is also 102.0.5005.63 (64-bit)

Screenshots for errors in developer console of Chrome are attached.
Help1.PNG


Help2.PNG


After the webhelp opens I need to click on TOC or Search in the Navigation pane for the topic to open.
Can anyone tell me how I can rectify this issue please?

Regards,
TeSol
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TeSol
Sr. Propeller Head
 
Posts: 100
Joined: Wed Sep 14, 2011 12:02 am

Re: Blank screen displayed when Webhelp opens

Postby Psider on Thu Jun 23, 2022 5:51 pm

Assuming this all worked with the same version of Flare last time you generated and published, perhaps try disabling all extensions to see if things work after that? And while it might mean nothing, one of the errors relates to an extension and I once had an experience where IT deployed an extension that broke my help.
Psider
Propellus Maximus
 
Posts: 746
Joined: Wed Jul 06, 2011 1:32 am

Re: Blank screen displayed when Webhelp opens

Postby TeSol on Thu Jun 23, 2022 10:08 pm

Thanks Psider. Tried your suggestion but it unfortunately did not work.
It could be due to Chrome version going into 3 digits...but not entirely sure and even if I am right, not sure how to rectify it. :?
TeSol
Sr. Propeller Head
 
Posts: 100
Joined: Wed Sep 14, 2011 12:02 am


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