Unable to get property 'chunkstart' of undefined or null ref

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oelgoetz
Propeller Head
Posts: 41
Joined: Wed Jun 23, 2010 8:04 am

Unable to get property 'chunkstart' of undefined or null ref

Post by oelgoetz »

Hi,
we've been using Flare Online Output for years now and we always called it via JavaScript (WebHelp2, Flare 2017 r2).
Now we have a new product whith a differnet software architecture that forces us to call the files from a iis-server.
The new application is supposed to call the same help as our old product - the only difference is the way, how the help is launched.
In the server configuration an error message occurs very frequently that I never observed in the old application:
It states that the property 'chunkstart' in the script MadCapAll.js is a null reference.
However, if the CSH-Link in the configuration can be resolved, the correct topic is shown.

Did anybody experience the same and is there propably a workaround available?
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