Inserting Images not appearing in final Output

[Iocus_Rood]

Afternoon,

I'm currently running Madcap 2017 v. r2 and have encountered a rather frustrating problem:

I am using a screen capture program 'Snagit' to capture screens and upload them into topics for our companies online help so it's HTML5.

I am uploading my content to a single sharepoint. I've noticed that images captured via Snagit are simply not appearing when I view them from the share point. The images are visible when I open the topic manually in a chrome window, but when I view the content from our online help after uploading it to the share point the images don't appear at all, like they aren't there to begin with.

I've tested this on other pages with pictures I have copy and pasted from other documents and they load fine, but for whatever reason images pulled with Snagit remain invisible when looked at from the sharepoint.

Any assistance that anyone can provide me would be much appreciated.