Case-Sensitive Matches in Search Results

[M_Mercer2015]

Hello! When searching for some words in my HTML5 output, the search results are case-sensitive despite Flare help stating: Case-insensitive Matches Search is not case-sensitive. For example, a search for the word "run" will find matches for "Run" and "run."

For example, when you search for any of the terms below in lower case you get no results. When you search with upper case you get results.

• late
  near
  non

Has anyone else experienced this?

[ajturnersurrey]

Weird but true!

I searched for "near" in my output and got 0 matches.
Searched for "NEAR" and got 8 matches (none of them uppercase - so I guess that is sort of case-insensitive!)

Up to now I had only tested output for keywords relevant to our products - with satisfactory results.
I do have a synonyms file to pick up some equivalent terms, which is a relatively new introduction from MadCap. Do you?

[ChoccieMuffin]

Sounds like a bug, to my ears. Might be worth reporting, see the footer in my signature for a link.

[Psider]

'near' and 'non' might be running into trouble with the stopwords list? (Which I don't think is editable in Flare) I don't think the stopwords would affect 'late' though.