PDFs not opening from within HTML5 output when viewed in IE

This forum is for all Flare issues related to the HTML5, WebHelp, WebHelp Plus, and Adobe Air Targets

PDFs not opening from within HTML5 output when viewed in IE

Postby Louise Bennett on Tue Feb 26, 2019 9:35 pm

I have built an HTML5 site, using the Side-Nav template. Included in the site is a page that lists PDFs, and these PDFs are contained within the resources folder in the Content Explorer.

When I go to the PDF page in Chrome and click on a link, the PDF opens as expected in a new tab. All good.

BUT, when I open the site in IE and go to the PDFs page and click on a link, nothing happens. No error, nothing. The weird thing is that if I right-click on the link and copy the address, then paste this into another IE tab, the PDF opens. So its definitely there, its just like the link isn't actually activating on the PDFs page. And only in IE.

Any ideas anyone?

Louise.
Louise Bennett
Propeller Head
 
Posts: 55
Joined: Mon Apr 04, 2016 7:53 pm

Re: PDFs not opening from within HTML5 output when viewed in

Postby Dave Lee on Wed Feb 27, 2019 12:43 am

The only setting in Flare that will affect this is Insert Mark of the Web on the target Advanced tab. If that's switched on, then you can't open PDF links.

If you haven't used that setting, and this occurs on all sites (not just yours), then the issue is to do with IE and your PDF viewer.
Dave Lee
Master Propellus Maximus
 
Posts: 5674
Joined: Mon Mar 05, 2007 8:33 am
Location: UK

Re: PDFs not opening from within HTML5 output when viewed in

Postby Folkie on Fri Mar 01, 2019 7:40 am

There are a few suggestions on Adobe's site that might be worth investigating: Troubleshoot viewing PDF files on the web
Folkie
Propeller Head
 
Posts: 21
Joined: Sun Oct 27, 2013 8:55 am

Re: PDFs not opening from within HTML5 output when viewed in

Postby Paul_N on Tue Apr 16, 2019 7:21 am

Thanks for the tip about turning off Insert Mark of the Web: I had the same problem as the OP with links to PDFs not opening in IE (but they did work in FF and Chrome). Now with Insert Mark of the Web = unchecked links to PDFs open in all 3 browsers.
Paul_N
Propeller Head
 
Posts: 44
Joined: Mon Feb 09, 2015 5:57 am
Location: Yorkshire, UK


Return to Web-based Outputs

Who is online

Users browsing this forum: No registered users and 7 guests