HTML 5 French output accented characters displaying ansi

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HTML 5 French output accented characters displaying ansi

Postby CathyC on Thu Jul 18, 2019 5:30 am

I have a project that builds English and French into a single HTML5 output using TopNav skin. The project looks fine on my desktop in both languages. I zip the project and provide to our engineering team for inclusion in our cloud based product - at which point the French-accented characters all display the ANSI code which makes it unreadable. All topics have <?xml version="1.0" encoding="UTF-8"?> at the start of the file.

I have to hold my hands up and say I am an author and not technical so have reached the limit of my knowledge in terms of trying to spot what is happening here. My suspicion is that when the output is loaded into the product 'something' is being changed, but I don't know what. The issue keeps being bounced back to me. I can't just walk into engineering to talk to anyone as the team is off-shore and sub-contract.

Has anyone seen this before? All clues welcome.
CathyC
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Re: HTML 5 French output accented characters displaying ansi

Postby Psider on Thu Jul 18, 2019 6:09 pm

It could be that the http header is being set to something like ISO-8859-1 rather than utf-8. The server administrator would need to make a change I think.

I'm guessing based on this article (specifically 'Taking the HTTP header into account'):
https://www.w3.org/International/questi ... -encodings

(There's also this really interesting article from 2012 if you are perennially curious (but not directly related to solving your issue) :P https://www.smashingmagazine.com/2012/0 ... cter-sets/ )
Psider
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Re: HTML 5 French output accented characters displaying ansi

Postby CathyC on Thu Jul 25, 2019 2:27 am

Thanks @psider = after a drawn out discussion with our off-shore engineering team they are finally owning this issue and checking out server side settings. Thanks for the link - interesting!
CathyC
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Re: HTML 5 French output accented characters displaying ansi

Postby Psider on Thu Jul 25, 2019 6:23 pm

Good luck! All the server stuff is a bit like the dark arts. :)
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