Capturing votes, feedback, and search results in HTML5 outpu

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aharper12
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Capturing votes, feedback, and search results in HTML5 outpu

Post by aharper12 »

Hi everyone,

We are outputting HTML5 help centres, hosted in Azure. Question - what is anyone/everyone else doing to capture user voting, feedback on topics/articles, and search results with and without results? We have Pulse but we are finding that it is very inconsistent, only offers star ratings (our users seem to prefer thumbs up/down) and does not allow filtering by IP or text-based feedback.

Does anyone have any 3rd party plugins, or anything else, they have tried. I know that Madcap is looking at Central to become its new hub for analytics but it is not there yet.

Thanks!
Adriana
Chris B
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Location: Montreal, QC

Re: Capturing votes, feedback, and search results in HTML5 o

Post by Chris B »

For analytics, that's easy, you can use Google Analytics and build out reports any way you like in Google Data Studio, but I'm curious if anyone has found a good way to get reader feedback either through voting or comments?
scap
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Joined: Tue Jun 28, 2022 7:36 am

Re: Capturing votes, feedback, and search results in HTML5 o

Post by scap »

Chris B wrote: Fri May 07, 2021 12:06 pm For analytics, that's easy, you can use Google Analytics and build out reports any way you like in Google Data Studio, but I'm curious if anyone has found a good way to get reader feedback either through voting or comments?
Bump, what's everyone using?
Chris B
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Posts: 39
Joined: Mon Mar 03, 2014 8:29 am
Location: Montreal, QC

Re: Capturing votes, feedback, and search results in HTML5 outpu

Post by Chris B »

We ended up using an in house solution via an embedded iFrame. I imagine the same thing could be done using Google forms assuming you could pass a few variables through to the form. We were able to pass through the topic title and the file name which was enough for us to identify the topic in question.
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