How do I prevent Help from calling the Feedback Server

mattf · Post by **mattf** » Tue May 27, 2008 9:07 am

We've just noticed that the URL feedbackserver.madcapsoftware.com is being called by IE's security configuration when search is used on our webhelp. My superiors are really concerned about this, because this could be a huge problem for some of our customers who will be extremely alarmed if something tries to "phone home" from their facilities when they use our docs.

Does anyone know what's going on here and how to disable this? I've started enabling the Mark of the Web on my webhelp; is this related to that?

Thanks

-Matt

Post by **RamonS** » Tue May 27, 2008 9:18 am

No, it is related to the feedback service option that can be enabled. Check the project settings and see if that option is checked.

Richard Ferrell · Post by **Richard Ferrell** » Tue May 27, 2008 9:20 am

Its not actually calling the server, But this has been logged as a bug, and will be corrected in the next version of Flare

mattf · Post by **mattf** » Tue May 27, 2008 9:47 am

Hi Ramon, Rick,
Thanks for these responses. Is there a way to disable it in the meantime?

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How do I prevent Help from calling the Feedback Server

How do I prevent Help from calling the Feedback Server

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