WebHelp opening in blank frame locally on IE

This forum is for all Flare issues related to the HTML5, WebHelp, WebHelp Plus, and Adobe Air Targets
Post Reply
mattf
Sr. Propeller Head
Posts: 277
Joined: Thu Feb 09, 2006 5:35 pm
Location: Next to the window

WebHelp opening in blank frame locally on IE

Post by mattf »

Hi all,

My WebHelp is opening blank locally on Internet Explorer, with some funky twists.

On IE 6, it opens blank and hangs. If you select Tools > Internet Options and then click OK (or Cancel), the WebHelp will appear, but only once. The same hang will occur next time you open it. This is all regardless of whether or not the Mark of the Web is enabled or disabled.

On IE 7, if the Mark of the Web is enabled, we get a security warning dialog asking whether we want to Add the website to Trusted Sites. If we click Add, it will work forever without any more problems. If we click Close, the frame remains blank. If the MOTW is DISabled, we get the ActiveX "yellow bar", and if we "allow blocked content", the WebHelp will open once.

Not sure about Firefox yet.

I'm pretty sure this wasn't happening in Flare 2. I'm now running 3.1.

The IE 6 behavior is totally unacceptable, since many of my customers use IE 6. Any ideas? Thanks!
Matt F
You learn something new every day if you're not careful.
Richard Ferrell
Propellus Maximus
Posts: 840
Joined: Mon May 01, 2006 10:11 am
Location: Inside California

Re: WebHelp opening in blank frame locally on IE

Post by Richard Ferrell »

If you create a sample project does it still occur? Does your project have a Skinsupport folder located in the Content explorer?
Richard Ferrell

Certified Madcap Trainer
Image
mattf
Sr. Propeller Head
Posts: 277
Joined: Thu Feb 09, 2006 5:35 pm
Location: Next to the window

Re: WebHelp opening in blank frame locally on IE

Post by mattf »

Hi Rick,
Yes, the same thing happens on a new sample project, and no, there is NOT a Skinsupport folder in the Content Explorer. My recollection is that projects I created several years ago DID have the Skinsupport there, but that it hasn't been that way for a long while. Is that significant?
Thanks,
Matt
Matt F
You learn something new every day if you're not careful.
LTinker68
Master Propellus Maximus
Posts: 7247
Joined: Thu Feb 16, 2006 9:38 pm

Re: WebHelp opening in blank frame locally on IE

Post by LTinker68 »

I think Rick meant to ask if the SkinSupport folder was in the Content folder in the output, not the Content Explorer in the GUI. The SkinSupport folder is generated automatically when you build the project. Do you see a SkinSupport folder in the Content folder of the output folder?
Image

Lisa
Eagles may soar, but weasels aren't sucked into jet engines.
Warning! Loose nut behind the keyboard.
mattf
Sr. Propeller Head
Posts: 277
Joined: Thu Feb 09, 2006 5:35 pm
Location: Next to the window

Re: WebHelp opening in blank frame locally on IE

Post by mattf »

Oh, I see. Wait a sec... Yeah, it's there in the output folder.
Matt F
You learn something new every day if you're not careful.
Richard Ferrell
Propellus Maximus
Posts: 840
Joined: Mon May 01, 2006 10:11 am
Location: Inside California

Re: WebHelp opening in blank frame locally on IE

Post by Richard Ferrell »

Are you creating webhelp or webhelp plus?
Richard Ferrell

Certified Madcap Trainer
Image
mattf
Sr. Propeller Head
Posts: 277
Joined: Thu Feb 09, 2006 5:35 pm
Location: Next to the window

Re: WebHelp opening in blank frame locally on IE

Post by mattf »

WebHelp.
Matt F
You learn something new every day if you're not careful.
Richard Ferrell
Propellus Maximus
Posts: 840
Joined: Mon May 01, 2006 10:11 am
Location: Inside California

Re: WebHelp opening in blank frame locally on IE

Post by Richard Ferrell »

What happens when you move the output to a different computer?
Richard Ferrell

Certified Madcap Trainer
Image
mattf
Sr. Propeller Head
Posts: 277
Joined: Thu Feb 09, 2006 5:35 pm
Location: Next to the window

Re: WebHelp opening in blank frame locally on IE

Post by mattf »

It doesn't work, at least not reliably. Results on any given computer are erratic. This didn't happen with the previous versions.
Matt F
You learn something new every day if you're not careful.
Richard Ferrell
Propellus Maximus
Posts: 840
Joined: Mon May 01, 2006 10:11 am
Location: Inside California

Re: WebHelp opening in blank frame locally on IE

Post by Richard Ferrell »

Does it occur if you open our Knowledge base at kb.madcapsoftware.com ?
Richard Ferrell

Certified Madcap Trainer
Image
Post Reply