Blank Content Pane

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Blank Content Pane

Postby yanick_leclerc on Fri Jun 20, 2008 12:14 pm

Using "http://my_server/my_help_CSH.htm#1", where "#1" is the alias for "my_topic", the content pane appears blank in IE 6. "Blank.htm" is loaded in the content pane, not "http://404".

Can anyone help?
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Re: Blank Content Pane

Postby SG on Fri Jun 20, 2008 2:30 pm

This might help:

I was working on a project and had a blank content pane appear--Make sure that the path to your Project_CSH.htm file is correct. Also make sure that this file is in the same directory as the files Flare uses when it loads your project. This solved my problem

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Re: Blank Content Pane

Postby yanick_leclerc on Fri Jun 20, 2008 3:43 pm

I'm OK on both counts. The path is correct to the CSH file, and the CSH file is in the folder right above the "Content" folder where it should be.

This project is a RoboHelp conversion that will be posted to a UNIX box where sentence case matters. Flare doesn't have a "Convert all Files to Lower-Case" feature like good-old RoboHelp had (sigh), so I had to manually rename all of the topics. I think this is where my problems began because Flare keeps forcing the default topic that I made lower-case back to upper-case on the "Target > Basic" tab. I also discovered some black-box magic (thank God for this message board) wherein what would otherwise be invisible text in my "Project Organizer > Advanced" Alias file suddenly appears when I right click the Alias file and select "Open With > Internal Text Editor". So I'm assuming there's more black-box magic in Flare land causing my current woes.
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Re: Blank Content Pane

Postby LTinker68 on Fri Jun 20, 2008 4:05 pm

yanick_leclerc wrote:Using "http://my_server/my_help_CSH.htm#1", where "#1" is the alias for "my_topic", the content pane appears blank in IE 6. "Blank.htm" is loaded in the content pane, not "http://404".

Does it only happen in IE6? Does it happen in Firefox, too?

And does it happen if you try another topic, something with a topic ID other than 1?

And if you try making the CSH call to the URL instead of the topic ID, does it also come up blank?
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Re: Blank Content Pane

Postby yanick_leclerc on Fri Jun 20, 2008 4:29 pm

It works in Firefox, but our users are restricted to IE. Mozilla has different issues such as not converting backwards slashes (DOS) into forward slashes (www) so that the .css isn't correctly applied to topics that aren't in the root "Content" folder, but that's another story.

"Blank.htm" appears for all of the different topic IDs.

The topics appear if I call them directly instead of the CSH file, so "http://my_server/my_help_topic.htm" works. When I call using the topic ID, the address bar does change the number into a file name, so if I type "http://my_server/my_help_CSH.htm#1", my address bar converts it to "http://my_server/my_help_help_topic.htm|SkinName=My_Skin", but "Blank.htm" still shows up.
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Re: Blank Content Pane

Postby RamonS on Fri Jun 20, 2008 7:23 pm

yanick_leclerc wrote:Mozilla has different issues such as not converting backwards slashes (DOS) into forward slashes (www) so that the .css isn't correctly applied to topics that aren't in the root "Content" folder, but that's another story.


The CSS is referenced using a URL path, either as fixed path or as relative path. In order to be compliant with XHTML the reference must use forward slashes. So if you have backslashes in there then your markup is wrong. How that translates in the end on the server side is not of the browser's concern.
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