Add to Favorites button doesn't work on some browsers

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Add to Favorites button doesn't work on some browsers

Postby jjbroomco on Wed Oct 08, 2008 9:47 am

Hi all,

I searched the forums but didn't find an answer to this.

I have been testing our WebHelp output on different browsers. We enabled the "add topic to favorites" option in our skin, and it seems to work fine in IE 7.0 and Firefox. But when you click the 'add topic to favorites' icon in Safari (Mac) or Google Chrome, nothing happens. When you click the Favorites button in the lower-left tabs, the topic doesn't show up in the list of favorite topics. I verified that cookies are enabled in Firefox and Chrome.

On a similar note, when I click on the Index tab on Safari, the progress bar is stuck and the index doesn't display.

I don't know if these are known issues that may be fixed in Flare 4.0? Anyone else have a similar experience with these options?

thanks!
-Jason
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Re: Add to Favorites button doesn't work on some browsers

Postby RamonS on Wed Oct 08, 2008 7:28 pm

Both Safari and Google Chrome use a different rendering engine and are in general different. I also don't think that they are supported browsers, which is acceptable giving the mediocre market share. Typically, things work well in Opera. Besides that, Google Chrome is a beta product and I cannot see any reason why any professional application would need to support beta software (keep in mind that anything from Google is in beta indefinitely).
At my work we develop browser based applications, but we found that the majority of Mac users that we target don't use Safari, but use Firefox for Max OS X.
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Re: Add to Favorites button doesn't work on some browsers

Postby Richard Ferrell on Thu Oct 09, 2008 6:41 am

Flare currently only supports Fire Fox 1.x or later, IE 5.5 or Later and Safari 1.31 or Later on the Mac, We are not able to support Beta versions of Browsers. So Once Chrome is released and not longer in Beta mode, we may provide support for it.
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Re: Add to Favorites button doesn't work on some browsers

Postby SteveS on Thu Oct 09, 2008 2:42 pm

Richard Ferrell wrote:Flare currently only supports Fire Fox 1.x or later, IE 5.5 or Later and Safari 1.31 or Later on the Mac, We are not able to support Beta versions of Browsers. So Once Chrome is released and not longer in Beta mode, we may provide support for it.


Of course Google seems to leave everything as a beta release...
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Re: Add to Favorites button doesn't work on some browsers

Postby RamonS on Fri Oct 10, 2008 5:48 am

...and in the vast majority of cases it is well deserved. Ever dealt with Google? Even the way they run that company is barely beta. It is amazing that they make money that way.
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Re: Add to Favorites button doesn't work on some browsers

Postby helen on Fri Oct 10, 2008 5:53 am

RamonS wrote:Both Safari and Google Chrome use a different rendering engine and are in general different.


I thought they both used Webkit. Perhaps I've got my wires crossed?
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Re: Add to Favorites button doesn't work on some browsers

Postby RamonS on Fri Oct 10, 2008 6:15 am

You are right and I am right, I just wrote it in a confusing way. What I meant is that both Safari and Chrome use a different rendering engine compared to IE/FF. Yes, it is webkit and it strikes me as being the best engine around at the time, being a blend of the Mozilla engine and the Konqueror engine.
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Re: Add to Favorites button doesn't work on some browsers

Postby helen on Fri Oct 10, 2008 6:16 am

*re-reads*

Ahhh, I see now, sorry! :D
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Re: Add to Favorites button doesn't work on some browsers

Postby jjbroomco on Fri Oct 10, 2008 9:59 am

Thanks everyone for the replies. I added some of the web issues to our release notes, saying what web browsers and versions are supported and which ones we tested on.
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