WebHelp Won't Display

This forum is for all Flare issues related to the HTML5, WebHelp, WebHelp Plus, and Adobe Air Targets
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adriennep
Jr. Propeller Head
Posts: 8
Joined: Wed Aug 02, 2006 12:41 pm

WebHelp Won't Display

Post by adriennep »

Hello. I'm using Flare 4.0 and generating WebHelp output. When attempting to lauch the WebHelp from our company website, nothing displays in any of the panes. Output created with Robohelp does display though. I've also tried launching the webhelp via Firefox and Safari and have gotten the same result of nothing displaying. Does anyone have any suggestions about troubleshooting this issue?

Thanks!
LTinker68
Master Propellus Maximus
Posts: 7247
Joined: Thu Feb 16, 2006 9:38 pm

Re: WebHelp Won't Display

Post by LTinker68 »

- If you're hosting it on a web server, make sure you don't have MOTW enabled. If you do, disable it, rebuild, upload the changes. (Make sure to do a forced refresh in the browser to make it load the changes.) Although Firefox and Safari shouldn't have a problem viewing it.

- Does it happen if you try viewing it from a different computer?

- Does it view correctly on your local computer?

- Ask your IT guys if the server is set to block scripts from running in that folder and/or if there are any security settings on your computer that prevent scripts from running in any browser.
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Lisa
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