Hello. I'm using Flare 4.0 and generating WebHelp output. When attempting to lauch the WebHelp from our company website, nothing displays in any of the panes. Output created with Robohelp does display though. I've also tried launching the webhelp via Firefox and Safari and have gotten the same result of nothing displaying. Does anyone have any suggestions about troubleshooting this issue?
Thanks!
WebHelp Won't Display
Re: WebHelp Won't Display
- If you're hosting it on a web server, make sure you don't have MOTW enabled. If you do, disable it, rebuild, upload the changes. (Make sure to do a forced refresh in the browser to make it load the changes.) Although Firefox and Safari shouldn't have a problem viewing it.
- Does it happen if you try viewing it from a different computer?
- Does it view correctly on your local computer?
- Ask your IT guys if the server is set to block scripts from running in that folder and/or if there are any security settings on your computer that prevent scripts from running in any browser.
- Does it happen if you try viewing it from a different computer?
- Does it view correctly on your local computer?
- Ask your IT guys if the server is set to block scripts from running in that folder and/or if there are any security settings on your computer that prevent scripts from running in any browser.
Lisa
Eagles may soar, but weasels aren't sucked into jet engines.
Warning! Loose nut behind the keyboard.