WebHelp Plus Win2003 Loading Toc and Index

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BruceMcNaughton
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Location: Shiplake, Oxfordshire, England
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WebHelp Plus Win2003 Loading Toc and Index

Post by BruceMcNaughton »

Hi,

I'm moving some help systems to a Win 2003 server platform. I have most of a sample help system working and a few problems remaining.

1) Loading the TOC

I get the following error when loading the TOC (pushing the TOC accordian button):

Line 167; Chr 3; Error Style is null or not an object; in the file Skin/Toc.htm

2) Loading the Index

I get the following error when loading the Index (pushing the accordian button):

Line 393; Chr 5; Error Object Required; in the file Skin/Index.htm

The WebHelp Plus output works fine on my XP system; the errors are on the windows 2003 server. I'm sure there is something I need to configure on the server... so any help or pointers appreciated.

Some types of questions I do have are:

1) Which folders in the WebHelp Plus output need write or execute access?
2) Which folders (such as Service - stay the same across builds?) so I do not need to upload them each time..

Thanks in advance.!!

Regards, Bruce
RussGuill
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Joined: Fri Feb 03, 2006 10:11 am
Location: Lincoln, NE
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Re: WebHelp Plus Win2003 Loading Toc and Index

Post by RussGuill »

Is there an resolution to this error yet? I'm getting the same thing just by navigating around the help file.
Richard Ferrell
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Joined: Mon May 01, 2006 10:11 am
Location: Inside California

Re: WebHelp Plus Win2003 Loading Toc and Index

Post by Richard Ferrell »

I would suggest that you contact Madcap Support as they can help you with this issue. its sounds like the server was not setup correctly
Richard Ferrell

Certified Madcap Trainer
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