mwright123 wrote:Hi Rob, I am evaluating Doc-to-Help for my company. Did you get any response to this offline? ...We are using TFS as well.
I did not get an offline reply to this. I also did not expect one since I don't have a support contract and also since it seems staff may or may not even visit these forums.
I can't tell you what to do or not to do with regards to Doc-to-Help for your company. I can tell you that I have personally been using Doc-to-Help since it was first released way back in the 90s (WexTech owned it then). I have generally been happy with it even as it moved from one owner to another (Component One, Grape City, MadCap, I think there were a few others in there, too....) I have 17 or 20 projects in Doc-to-Help at this point and all was going well until these Team authoring issues cropped up out of the blue. I've had to pull them all out of Team Build (which I was really only using to have source control access anyway). As far as I can see, there hasn't been an update to Doc-to-Help in quite some time since MadCap took it over, so I don't know if it has been sunset in favor of their other tools or not (I have emailed the sales guy who keeps trying to sell me more licenses and support contracts and also posted here on the forums without any replies). I have posted in a different thread that my solution for the specific issue I documented here was to pull the projects out of Team Build and then let Visual Studio's TFS Source Control handle checkin/checkout. It works, though it is an extra step.
I suspect a lot of that paragraph looks somewhat negative and I don't mean it to be. As I said, I have a lot of projects in Doc-to-Help. It's fairly easy to use and it generally "just works". There's a reason I've been using this product for 20 years when I could have given up on it long ago. The biggest complaints I have are related to some sloppiness in the upgrade process (leaving old templates around, not re-connecting projects to new templates, etc.) and this team authoring issue. We also had the "compile error" documented on a different thread a few weeks ago, which was a pain in the neck. If I was sure MadCap was actually supporting and enhancing this product, I'd say without a doubt that you should strongly consider it. Perhaps you, as a prospective purchaser, might get more info from them about their plans than I can as a long-time customer who isn't seen as a big money spender at this point.
Good luck, whatever you decide.