Problems after februari windows updates

Postby Jack Konings on Wed Feb 17, 2021 1:09 am

Hi all,
Does anybody have any problems with D2H after the windows updates of this week? Looks like the word documents in the D2H projects keep repaginating and constantly have a high CPU usage.

Best regards
Jack Konings
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Re: Problems after februari windows updates

Postby Chainware on Wed Feb 17, 2021 5:40 am

Hi Jack

I have the same problems after Word update...

Sjouke
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Re: Problems after februari windows updates

Postby Chainware on Wed Feb 17, 2021 6:38 am

Hi all,

Another related problem: it takes ages to generate a PDF from NetHelp Manual target

Sjouke
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Re: Problems after februari windows updates

Postby Jack Konings on Thu Feb 18, 2021 1:02 am

Hi Sjouke,

Yes, the problem only seems to occur in print layout view. Other views to not have the problem. I guess the PDF problem is directly linked to this issue.
But what to do now? We have automatic updates in our company, so I cannot revert that easily. And I am afraid Madcap and Microsoft will be looking at each other, because it only seems to occur with Word documents related to Doc-to-Help.
Any way, I will create a bug report and see what will be the answer.

Best regards
Jack
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Re: Problems after februari windows updates

Postby Chainware on Thu Feb 18, 2021 2:03 am

Hi Jack,

I will create a bug report as well. Madcap certainly has to fix this annoying issue!

gr Sjouke
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Re: Problems after februari windows updates

Postby Jack Konings on Mon Feb 22, 2021 3:10 am

Hi all,

I have figured out what the problem is with the bad performance in my doc-to-help source documents.
It turns out to be a MS Word problem, not a D2H. In my headers I have used styleref fields; one for heading 1 and one for heading 2. If I delete the stylreref field for heading 2, then the problem is resolved.
This also happens in a clean Word document, without using a D2H template.
So, for me the issue is not solved yet, because I want to use this styleref field, but it does not turn out to be a D2H problem.

@Sjouke. Maybe you could check is this is also the case at your end.

Best regards
Jack
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Re: Problems after februari windows updates

Postby Chainware on Tue Feb 23, 2021 3:25 am

Hi all,

It seems Jack is right! I removed the footer's STYLEREF "heading1" from a source file, and the paginating went OK. In fact there is no need to have footers and headers in a source file, as it is all skipped when generating online (html) outputs. It comes from the Word Source template. From the source file I modified, I also generated manual output (with a different Target template). As I expected, this went wrong again because of a header STYLEREF "heading1" (coming from Target template). After removing that styleref as well, paginating was OK!
So at least we have a workaround to continue work, but the problem still needs to be fixed.

@Jack
Thanks Jack for sorting out so far!!

Gr Sjouke
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