After upgrade to DTH 4 I cannot build my existing project. Undependently of which word document I put on top the build is aborted directly with just an error message. As we are in Sweden it says "Denna metod eller egenskap är inte tillgängligt eftersom det här kommandot inte är tillgängligt för läsning." The English translation of the message is "This method or property is not available because this command is not available for reading." There is no further information of which method, property or command that is not available.
I have changed .dotm-templates to .dotx-templates for the word document. When I started DTH first time after upgrade it looks like the project was updated correctly.
The same problem occurs when starting a new project from scratch.
Can anybody help me telling what is wrong?
/Lena
Buildproblem in DTH 4
Buildproblem in DTH 4
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- Sr. Propeller Head
- Posts: 277
- Joined: Fri Feb 13, 2015 8:25 am
- Location: Germany
Re: Buildproblem in DTH 4
Hi LenaLo,
are you able to open and compile the sample projects that come with V4?
What paragraph names are shown in your project for Heading 1, Heading 2,...?? (See project tab, paragraph styles. They are usually locked)
I haven't seen your error message before. It's a rather strange message. Perhaps you should inform MadCap support about the issue.
Kind regards,
Sabine Kamprowski
are you able to open and compile the sample projects that come with V4?
What paragraph names are shown in your project for Heading 1, Heading 2,...?? (See project tab, paragraph styles. They are usually locked)
I haven't seen your error message before. It's a rather strange message. Perhaps you should inform MadCap support about the issue.
Kind regards,
Sabine Kamprowski
Kind regards,
Sabine Kamprowski
DocToHelp MVP (by ComponentOne)
Sabine Kamprowski
DocToHelp MVP (by ComponentOne)
Re: Buildproblem in DTH 4
We have submittet a support issue to the support, but as that process is rather slow, I tried this channel as well.
It sounds omnious for us that you never have seen this error message before.
In order to keep the ship running with the licences at our disposal, we have been forced, for the time being, to go back to D-T-H 3. So for now I cannot try the sample project. I will try when and if we get any answers from the support department.
It sounds omnious for us that you never have seen this error message before.
In order to keep the ship running with the licences at our disposal, we have been forced, for the time being, to go back to D-T-H 3. So for now I cannot try the sample project. I will try when and if we get any answers from the support department.
Re: Buildproblem in DTH 4
To resolve this behavior, please follow the instructions below:
1. Open Word
2. Go to the File ribbon and open Options
3. On the General tab, under the "Start up options" section, disable the "Open e-mail attachments and other editable files in reading view" option
4. Click OK
Then, please see if the behavior continues in DocToHelp 4.
Shelli White
MadCap Software
1. Open Word
2. Go to the File ribbon and open Options
3. On the General tab, under the "Start up options" section, disable the "Open e-mail attachments and other editable files in reading view" option
4. Click OK
Then, please see if the behavior continues in DocToHelp 4.
Shelli White
MadCap Software
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- Sr. Propeller Head
- Posts: 277
- Joined: Fri Feb 13, 2015 8:25 am
- Location: Germany
Re: Buildproblem in DTH 4
Hi,
Shelli's right!
For one of my customers who reported the same issue with new projects, it was this Word option.
Many thank, Shelli!
Kind regards,
Sabine Kamprowski
Shelli's right!
For one of my customers who reported the same issue with new projects, it was this Word option.
Many thank, Shelli!
Kind regards,
Sabine Kamprowski
Kind regards,
Sabine Kamprowski
DocToHelp MVP (by ComponentOne)
Sabine Kamprowski
DocToHelp MVP (by ComponentOne)