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Disqus with HTTPS nethelp site

PostPosted: Tue Sep 29, 2020 4:37 am
by Rob Diaz
I am trying to get disqus to work with my nethelp site running over https. According to disqus, https is supported... but I can't seem to get it to work.

So, if I visit our help system via http, we see the disqus panel:

http://prosperohelp2.msxgroup.info/#!Do ... rohelp.htm

The disqus fields are there.

But change to https, which is what we use (I enabled http just as a means of testing this), disqus does not appear:

https://prosperohelp2.msxgroup.info/#!D ... rohelp.htm

I have spent some time now over the past couple of days trying to find how this is built into the help output but I'm not finding the answers I need.

Any help would be appreciated. Thanks!

Re: Disqus with HTTPS nethelp site

PostPosted: Wed Sep 30, 2020 2:00 am
by Chainware
Hi Rob

I can't answer your question, as I have no experience with Disqus. What I am curious about is what made you decide to implement this functionality, and why for every topic? Is it also possible to only have one topic page with this discuss functionality? I did a quick test on your welcome page ...

Sjouke

Re: Disqus with HTTPS nethelp site

PostPosted: Wed Sep 30, 2020 2:15 am
by Rob Diaz
Yes, you can turn it on or off by topic. We decided to implement disqus and leave it on for (basically) all topics so that if users found typos or incorrect/incomplete/missing content they could help us find it and resolve it. We also hoped that it would become more of a crowd-sourced idea generating thing too, with folks posting ways they used a feature to help other users understand via real world examples. That never really happened. I suspect the issue is really due to the user base being not of a demographic that does so.

We had this enabled for years and then one of the recent updates to Doc To Help lost the shortcode for some reason. So now I'm re-enabling it. We were actually alerted to it being missing by one of our customers so I guess they were looking to add a comment or something.

Re: Disqus with HTTPS nethelp site

PostPosted: Wed Sep 30, 2020 3:03 am
by Chainware
Thanks very much Rob for sharing your experience! I will take this in mind.

Sjouke