Central says I don't have the Author role, but I do!

Postby ChoccieMuffin on Wed May 19, 2021 7:31 am

Hi all

I suspect this is a licensing issue, but I could be wrong.

I have a Flare project linked to Central, and when I try to push content to Central I get the message "You do not have the Author role required to push changes to this project on MadCap Central."

I've opened Central in a browser and logged in and I am most definitely there as an Author. I know my licence is up for renewal shortly though. Any suggestions?
Started as a newbie with Flare 6.1, now using Flare 2019r1 and 2021 latest.
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Re: Central says I don't have the Author role, but I do!

Postby Nita Beck on Wed May 19, 2021 8:29 am

Check to see if you are a member of the team with which the project is associated. This is just a guess...
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Re: Central says I don't have the Author role, but I do!

Postby ChoccieMuffin on Thu May 20, 2021 3:57 am

Yes I am. I'm just going to raise a support ticket for it. I've checked and our licence doesn't expire until July so it's unlikely to be a licensing thing. Thanks for the suggestion though. :)
Started as a newbie with Flare 6.1, now using Flare 2019r1 and 2021 latest.
Report bugs at http://www.madcapsoftware.com/bugs/submit.aspx.
Request features at https://www.madcapsoftware.com/feedback ... quest.aspx
ChoccieMuffin
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Re: Central says I don't have the Author role, but I do!

Postby writer-sam on Thu Jun 16, 2022 6:28 am

@ChoccieMuffin Could you share what the resolution was please? Am experiencing the same thing. Thanks.
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Re: Central says I don't have the Author role, but I do!

Postby ChoccieMuffin on Tue Jun 21, 2022 9:02 am

Sorry, it was so long ago, and I haven't been working in Central as much as I would have liked, so I simply can't remember! I suggest you contact MadCap Tech Support and see what they say, as I think I got things fixed by talking to them. Good luck.
Started as a newbie with Flare 6.1, now using Flare 2019r1 and 2021 latest.
Report bugs at http://www.madcapsoftware.com/bugs/submit.aspx.
Request features at https://www.madcapsoftware.com/feedback ... quest.aspx
ChoccieMuffin
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