MadCap Software Forums

In the new lightweight editor images (all types and all sizes) show as [Loading] but nothing else. Anyone else had this issue?
Should it be possible to add images to a review file using the editor, or can SME's simply annotate that a new image is needed - which will complicate the process for us?

I’m currently trialing Central in order to assess the new lightweight editor. I don’t think it yet supports allowing SMEs to drop in a new image. (And as far as I can see, there’s no way to create or edit a table! What?!)

I’m chalking this up to the editor’s being so new. I’ve been submitting A LOT of feature requests. Please submit a feature request about images. We need to help MadCap prioritize their efforts for building out the editor’s functionality.

Sorry that I don’t otherwise have an answer for you.

Thanks for the feedback Nita - I have submitted a request as suggested.

In your trial of the editor do you see the images displayed in the topic? We just see a [Loading] tag.

Can’t say yet! None of the test topics I’ve sent for review have had images in them. I’ll try to check it out soon. Meantime, if you’re trialing, you can call MadCap Tech Support as much as you want, so perhaps reach out.

Trialing the October 2019 release of Central, I've had this happen some of the time (different SMEs reviewing, different experiences). Can't figure out why some rather than others, myself. Haven't got a clear answer from MadCap yet, only a general comment (covering more than this) about "browser settings and ... configurations within Central". But having images visible in the for review (I don't necessarily want SMEs to add or replace them) is pretty much a requirement.

Note also, I've had the same Loading... message disaply with variables and snippets. Losing those makes some topics completely unreadable and therefore unreviewable.

Am also wondering if there is an issue here. Have been using Central regularly for the past 6 months or so.

Out of several topics that I currently have out for review, one topic is not showing images (getting the "loading" message as mentioned in the above posts).

This topic was just created today and images were screenshots just captured and show up in Flare just fine but not in Central.

Any new thoughts on the matter out there?

EricS wrote:Am also wondering if there is an issue here. Have been using Central regularly for the past 6 months or so.

Out of several topics that I currently have out for review, one topic is not showing images (getting the "loading" message as mentioned in the above posts).

This topic was just created today and images were screenshots just captured and show up in Flare just fine but not in Central.

Any new thoughts on the matter out there?

Raise a bug, is the only thought I can come up with.