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Default Project when using Vanity URL

PostPosted: Thu Aug 22, 2019 12:50 pm
by Lee from Logi
We have several documentation projects on Central, and also a "portal" project that's basically a landing page with links to the documentation project home pages. We have a Host Mapped Domain, so that the URLs for topics begin with http://docs.myCompany.com, instead of the standard mcoutput domain. We set a Vanity URL for the portal target, so its URL is https://docs.myCompany.com/portal/default.htm

We also set Vanity URLs for each target in the doc projects. So, altogether, a topic URL looks like https://docs.myCompany.com/targetVanity ... c-name.htm. Works great!

What doesn't work is when someone browses the root URL - https://docs.myCompany.com. That goes to Central and returns a stock MadCap 404 - Page Not Found page. Is there a way to specify a "default project" on Central so visitors don't get that and are sent to the portal instead? Seems like a pretty basic requirement, yet I can't find an way to do it. Anyone? Thanks.

Update 8/23/2019: I also pursued this with MadCap Support. They were able to tell me that a) this is a current issue within Central, and cannot be remedied with a configurable setting; and b) they will be setting up a redirect on the Central web server for us that provides a temporary solution.

Re: Default Project when using Vanity URL

PostPosted: Thu Oct 22, 2020 1:10 am
by RStreets
This is still an issue.

Interestingly, whilst until recently if you went to https://help.madcapsoftware.com/ you got an error, but this now redirects to https://help.madcapsoftware.com/flare20 ... n/Home.htm.

Why this can't be an option for us, I dunno!

Re: Default Project when using Vanity URL

PostPosted: Mon Nov 23, 2020 11:59 am
by rob hollinger
RStreets wrote:This is still an issue.

Interestingly, whilst until recently if you went to https://help.madcapsoftware.com/ you got an error, but this now redirects to https://help.madcapsoftware.com/flare20 ... n/Home.htm.

Why this can't be an option for us, I dunno!


Flare's help is not stored on Central, the redirect is done by our webservers where its hosted.
This is still a current issue with Central and we are not aware of any making any changes to support this in the past.

Re: Default Project when using Vanity URL

PostPosted: Tue Dec 08, 2020 2:31 am
by RStreets
And I don't suppose there's any indication if/when this will be fixed. Yet again today, I have an email in my inbox from a colleague in a customer support role, struggling to remember the URL to our documentation portal AND THEN struggling because it's case sensitive.

Central is great and solved several problems for me--except for the glitches like this that make the published output look unprofessional which my users are going to perceive as a failing on my organisation's part as they don't, and shouldn't have to, know about what tools are used to create the content.