Phone support down?

[chunkee]

I have tried for three days to get through to the support team for an issue. Call early in the am so I can get in the queue, but I end up hanging up after 20 minutes or so. This is not typical, anyone else having this problem?
JC

[Nita Beck]

Having been at MadWorld, let me say that phone support might have been affected because more than half the tech support group worked in shifts, in-person, at the conference. The conference is now finished so hopefully you'll see the return to the usual level. This'll be good feedback for MadCap to make sure that the phone-in support doesn't suffer during its annual -- and increasingly popular -- conference.