Link error on iOS devices only

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Link error on iOS devices only

Postby jackdeland on Sat Jun 20, 2015 7:58 am

When selecting the Help button on iOS devices only, my Mobile Help wants to open Safari to resolve the link. The app is Web-enabled, but the Help is local only; it cannot reach any site. This does not happen on Android devices; we do not support Windows devices. Specifically, our QA says: "This happens on iPhone6 (iOS 8.3 12F70) and I was able to reproduce it on the QA’a iPad Mini (iOS 7.1) and iPhone 5c (iOS 8.1). I did not notice it happening on an Android 4.4 with Chrome. Trying to access Help -> Contents causes the web page to relaunch rather than go the correct Contents screen." Dev swears that it is not a CSH link problem, and the fact that it does not happen on Android bears this out. Dev guy says: "on my phone it breaks out of the app, goes to safari and tries to go to the help ".

Does anyone know what the cause is? Do you have a fix? Beta is on Wed. this week, so pardon a cross-post.
Jack DeLand
MadSkills Consultant and Trainer
Adam Charles Consulting, LLC
Ann Arbor, Michigan
http://www.adamcharlesconsulting.com
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Re: Link error on iOS devices only

Postby jackdeland on Tue Jun 23, 2015 7:08 am

Correction - this happens when the user selects the Contents or Glossary options, in iOS only. It tries to open Safari, and then logs the user OUT.
Jack DeLand
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Adam Charles Consulting, LLC
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http://www.adamcharlesconsulting.com
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Re: Link error on iOS devices only

Postby jackdeland on Thu Jun 25, 2015 4:51 pm

No joy from any source. I will revert to an earlier iteration before this occurred and build up from there.
Jack DeLand
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Adam Charles Consulting, LLC
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http://www.adamcharlesconsulting.com
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Re: Link error on iOS devices only

Postby jackdeland on Tue Jun 30, 2015 7:57 am

This didn't work, either. Anyone at all have any ideas?
Jack DeLand
MadSkills Consultant and Trainer
Adam Charles Consulting, LLC
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http://www.adamcharlesconsulting.com
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Re: Link error on iOS devices only

Postby jackdeland on Thu Jul 02, 2015 10:48 am

Dev now says it wants to use "click handlers" instead of anchor links in Toc files. Has anyone ever heard of such a thing? If so, have you tried it?
Jack DeLand
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Adam Charles Consulting, LLC
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http://www.adamcharlesconsulting.com
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Re: Link error on iOS devices only

Postby RamonS on Thu Jul 02, 2015 6:49 pm

Anchors are what is also called links. Click handlers are pieces of code that get executed when a targeted control (button, label, image, etc) generates a click event. That way there is more choice as to how to style navigational elements rather than just plain links (anchors). In the end both do the same, take the user from place A to place B.
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Re: Link error on iOS devices only

Postby jackdeland on Fri Jul 03, 2015 4:41 pm

I should have worded that more carefully. I know what links and click handlers are, but I'm looking for anyone who has ever tried to actually do this.If anyone who has actually implemented click events instead of using a link could fill me in on how you did it, it would be a mitzvah. It seems like a way to get around building a browser for the app, but I don't know what the relative costs are.
Jack DeLand
MadSkills Consultant and Trainer
Adam Charles Consulting, LLC
Ann Arbor, Michigan
http://www.adamcharlesconsulting.com
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Re: Link error on iOS devices only

Postby jackdeland on Mon Jul 13, 2015 5:59 pm

Just to follow up, Dev will probably can the linked Help, and hope to be bale to use a PDF instead.
Jack DeLand
MadSkills Consultant and Trainer
Adam Charles Consulting, LLC
Ann Arbor, Michigan
http://www.adamcharlesconsulting.com
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