- * Flare 2017 immediately shuts down upon loading it.
* Flare 2017 cannot be uninstalled; I was able to uninstall all previous versions.
* Flare 2017 r2 cannot be installed.
Flare 2017 - Load/Uninstall Issue; r2 Install Issue
Flare 2017 - Load/Uninstall Issue; r2 Install Issue
After some recent Windows 7 x64 updates, I'm running into the following issues:
Joe
(Flare 2017 r2 - Windows 7 64)
(Flare 2017 r2 - Windows 7 64)
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- Senior Propellus Maximus
- Posts: 3672
- Joined: Thu Feb 02, 2006 9:57 am
- Location: Pittsford, NY
Re: Flare 2017 - Load/Uninstall Issue; r2 Install Issue
I suggest you call MadCap Tech Support. I am pretty sure that MadCap does not charge for a support call about installation issues. If you do call, ask that question first, just to be sure.
Nita
RETIRED, but still fond of all the Flare friends I've made. See you around now and then!
RETIRED, but still fond of all the Flare friends I've made. See you around now and then!
Re: Flare 2017 - Load/Uninstall Issue; r2 Install Issue
Nita,
Thanks. I have contacted Tech Support. However, I was hoping to speed up the process by checking with the Flare community.
Thanks. I have contacted Tech Support. However, I was hoping to speed up the process by checking with the Flare community.
Joe
(Flare 2017 r2 - Windows 7 64)
(Flare 2017 r2 - Windows 7 64)
Re: Flare 2017 - Load/Uninstall Issue; r2 Install Issue
Whoops, it looks like I should have posted this to the Getting Started and Installation issues forum.
Anyway, this issue may be a result of a .NET Framework update. Rolling back .NET Framework from 4.7 to 4.6.2 allowed me to uninstall 2012 and install/use 2017 r2.
Anyway, this issue may be a result of a .NET Framework update. Rolling back .NET Framework from 4.7 to 4.6.2 allowed me to uninstall 2012 and install/use 2017 r2.
Joe
(Flare 2017 r2 - Windows 7 64)
(Flare 2017 r2 - Windows 7 64)
-
- Senior Propellus Maximus
- Posts: 3672
- Joined: Thu Feb 02, 2006 9:57 am
- Location: Pittsford, NY
Re: Flare 2017 - Load/Uninstall Issue; r2 Install Issue
My reason for pointing you to MadCap Tech Support was actually to save you time and to get you the best guidance possible, rather than having we forum members sorta kinda offer advice that maybe perhaps would point you in a reasonable direction without taking you off on a wild goose chase or down a proverbial garden path or, worse, get you into serious trouble. Only kidding. But not kidding. Given what sounded pretty serious, MadCap Tech Support was your best option.
No worries about not posting your question in the installation forum. I'll move it shortly.
No worries about not posting your question in the installation forum. I'll move it shortly.
Nita
RETIRED, but still fond of all the Flare friends I've made. See you around now and then!
RETIRED, but still fond of all the Flare friends I've made. See you around now and then!