Our company is trying to implement Pendo, but we've found that when a user opens the help system, Pendo's user ID doesn't travel into Flare. This means two things: 1. The user is now anonymous in the help system, so we can't track user behavior patterns; 2. The user is now using a new license, which costs us additional money.
Pendo tracks the user ID in a javascript variable. We've tried passing the javascript variable through the URL when you click on a help link, which is fine, except when you want to use a CSH link. When you use a CSH link like this:
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href="Default.htm?cshid=1234&PendoID=5678
So I'm wondering if anybody else is using Pendo, and if you are, how to you track your users from the application into the help system and back into the application, using a single Pendo user id value?
Thanks for any perspective you can provide.