Speed when publishing to Zendesk

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Speed when publishing to Zendesk

Postby djohnson on Thu Mar 18, 2021 2:22 pm

I am trying the Zendesk output in Flare 2020r3. I must say that I like the process; so much better than working with Zendesk's editor.

The one thing I am not keen on is the publish speed: it takes about 26 minutes to publish one page or ten pages, where the build only takes a few seconds. (I did notice that, even though I selected to include "Content linked directly from the TOC", all of my images are included in the publish, including many very large unused SVGs.)

Total publish size varies from 1.6MB to 1.7MB, depending on the number of pages.

Speedtest.net shows my upload speed at about 12Mbps.

Is this a universal issue, or might there be something I can change somewhere?

(I am running in a Win10 64-bit VM on a well-configured MacBook Pro; I have no problems with publishing other content, although that is all published locally.)

This is not a dealbreaker (for me) but I am curious if I can easily improve that.
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Re: Speed when publishing to Zendesk

Postby SteveS on Sun Mar 21, 2021 2:11 pm

You've provided your own answer, Don:

"I have no problems with publishing other content, although that is all published locally"

If you are publishing this content over a network it will be slow. You are better off publishing everything on your machine and then transferring it to the network.
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Re: Speed when publishing to Zendesk

Postby djohnson on Mon Mar 22, 2021 3:03 pm

Thanks for your feedback, Steve. I'm afraid that's going to be how it is.

Even though the content is relatively small, I think that the actual process of integrating the content into Zendesk takes some manipulation on the Zendesk side of the connection, and so it will take about the same amount of time no matter what I end up doing.

Even so, the effort that the publishing saves (a lot of error-prone copying/pasting, uploading graphics, creating links) is worth the time, which after all, I can still use to do other things.
Don Johnson
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Re: Speed when publishing to Zendesk

Postby Chris B on Fri May 07, 2021 12:04 pm

Zendesk also has limits on their APIs so Flare can only feed it content so fast, if it sends everything as fast as it can the Zendesk API will assume it's being attacked and shut things down, plus there are lots of steps involved in publishing to Zendesk from Flare.
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