We've been shipping CHM from the same Flare project for years. Now suddenly it does not display properly on some users' PCs:
- The styles are all wrong (style sheet not being applied)
- Images display as broken links
Two things have changed since our last release:
- I upgraded to Flare 2021 r3
- Our developers upgraded InstallShield and recreated the installation program for our software
My initial thought is the new installation program. I remember that certain files need to be included when shipping CHM. A couple of DLLs and an OCX file?? I remember reading about that in a help topic or the Flare Help years ago, but now I can't find it.
Please, what files need to be included when shipping CHM?
Any other thoughts!
Thanks in advance!
CHM Help not displaying correctly after InstallShield change
-
- Senior Propellus Maximus
- Posts: 3669
- Joined: Thu Feb 02, 2006 9:57 am
- Location: Pittsford, NY
Re: CHM Help not displaying correctly after InstallShield ch
Not sure this sheds any light, but did the installer dev change the path to the CHM or even change the name of the CHM? This KB article is quite old (but then, so is CHM), so perhaps this hints at a solution?
https://kb.madcapsoftware.com/Content/F ... hlight=chm
Actually, I think this could be the issue. Late last year, I had the same issue, when I was trying to manually add a chm to a working copy of an app I was documenting. I too saw that the styles and images were missing. Turns out I was dropping the .chm into the wrong location. Once I put it in the right place (as in, where the application that calls the .chm was expecting it to be), all was well.
https://kb.madcapsoftware.com/Content/F ... hlight=chm
Actually, I think this could be the issue. Late last year, I had the same issue, when I was trying to manually add a chm to a working copy of an app I was documenting. I too saw that the styles and images were missing. Turns out I was dropping the .chm into the wrong location. Once I put it in the right place (as in, where the application that calls the .chm was expecting it to be), all was well.
Nita
RETIRED, but still fond of all the Flare friends I've made. See you around now and then!
RETIRED, but still fond of all the Flare friends I've made. See you around now and then!
Re: CHM Help not displaying correctly after InstallShield ch
Hmm. Thank you, Nita, but I don't think that's the issue in this case. The CHM file is in the same location as always, and F1 opens the context-sensitive topic as it should.