Salesforce integration woes - links and categories not working

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LB5252
Jr. Propeller Head
Posts: 1
Joined: Mon Jul 08, 2024 7:36 am

Salesforce integration woes - links and categories not working

Post by LB5252 »

Hi, is anyone using Flare with Salesforce (Lightning) and their Experience Cloud user portal? We recently purchased Flare hoping for a seamless integration but right now have 2 issues:
  • Internal links from Flare to Salesforce work in the Salesforce console, but do not work in the user portal that end-users access. I know that Salesforce converts links to smart links so they work in the portal, but that doesn't work when publishing from Flare.
    Category mapping - out of 3 books, it's only working for one of them.
Thanks, Larry
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